Choose the task you need

This edition brings account, service, money and recovery instructions together by task. Follow the numbered steps, confirm the resulting state, and use the recovery guidance if an action is interrupted.

Illustrations are genuine device captures. Each caption identifies retained earlier-build examples where applicable; current controls, prices and policy prevail. Demonstration data is not a guarantee of availability, payment or readiness. No generated interface is presented as a live screenshot.

Current source build and schema are identified by the source-derived release facts. Your installed version, country, service permissions and current published policies control available actions.

Three checks before acting

1. Are you in the correct account, country and workspace?
2. Have you read the actual price, period, policy and prerequisites?
3. After confirmation, did the original record reach the expected state?

Create an account and return safely

Start screen → customer or transportation service provider

Before you begin

Use your own accessible email or phone and select the country where you will use the service. Operational country, wallet currency and store billing country are separate choices.

Do this

1. For a new account, explicitly choose your audience. A provider also selects Individual or Organization and the first transportation service to set up. Existing users can choose Login without repeating registration.
2. Enter the requested details or use a supported social sign-in. Check the country and account summary before creating the account. Correct validation beside the affected field rather than submitting the same invalid form repeatedly.
3. Complete contact confirmation and required legal acceptance. Enter a confirmation code only in the app; do not share it with a driver, courier or another customer.
4. A customer selects an offered startup transportation screen. A new provider opens My Services and completes the readiness wizard for the chosen service.
5. On later visits, sign in with the same identity. To add a provider service, use enrollment/workspace controls instead of creating a duplicate account.

Check the result

You reach the selected customer screen or the correct provider setup/workspace. An email being verified does not by itself verify a driving licence or business.

Find profile, contacts and security

Side menu → Account & Settings → My Account / Personalization / Security

Before you begin

Check the active account and workspace, especially on a shared phone. Workspace-specific business tasks appear only in their own workspace.

Do this

1. Open My Account for identity/profile details, your photo, reputation, contact and data-management controls. Use the displayed verification action to correct missing or rejected evidence.
2. Open Security for authentication, active sessions, passkeys, linked social accounts, My Activity and Blocklist. Review unfamiliar sessions and revoke access using the available action.
3. Use Personalization for language, text size, appearance and device notification preferences. Change text size while viewing a screen and confirm buttons remain readable.
4. Open the notifications bell to inspect a message. Return to the originating task; do not treat an old notification as the current booking, payment or membership result.
5. Find version and legal information in About at the end of the side menu. Include the version when requesting help.

Check the result

Profile changes are reflected after a successful save. A local appearance change does not alter your legal identity, wallet currency or store account.

Read three separate readiness states

Workspace switch → My Services → service card

Before you begin

Select the individual or organization you represent. Approval of one service does not approve other services or all staff.

Do this

1. Read Service readiness for legal, document, vehicle and service-specific requirements. Open View details to find the next missing or rejected item.
2. Read Membership permission for published benefits, remaining usage and reset window. A paid plan cannot correct a missing driving licence.
3. Read Account access for permission to enter this workspace. An invitation or organization selection is not a grant of every management permission.
4. Use Start Onboarding or Continue setup for incomplete services. Missing, Submitted, Rejected with reason, Expired and Approved require different responses.
5. When permitted, open the workspace and choose a default startup workspace using its offered control. Switch explicitly for courier or rental operations.

Check the result

The chosen service can accept work only when all applicable gates pass. Unknown membership permission is not evidence of either Free access or unlimited benefits.

Register or update a vehicle

Provider workspace → Vehicles → add / edit

Before you begin

Prepare accurate vehicle details, identifiers, expiry dates, readable documents and representative photographs. Use the correct vehicle for the service.

Do this

1. Step 1: enter vehicle details such as make/model/year and relevant configuration. Select catalog values rather than substituting a similar model.
2. Step 2: enter identification such as plate and VIN and the applicable insurance, PPV and expiry facts. Follow the country’s required/optional labels.
3. Step 3: upload each requested document to the correct type. Check legibility, all required pages and the date before submitting.
4. Step 4: add vehicle photographs. Do not use another vehicle’s images. Review the whole record before saving.
5. Return to readiness and review the resulting status. Edits may require renewed verification; saving changes does not mean approval or active assignment.

Check the result

The vehicle record and submitted documents are visible with their real review status. A stored vehicle is separate from permission to use it for new work.

Configure a branch that customers can use

Rental workspace → Fleet / Pickup branches → branch editor

Before you begin

Have the branch’s real address, timezone, contact and opening schedule. A map point should identify the actual pickup location.

Do this

1. Enter street 1, optional street 2, town, country-specific parish/state/city, postal code where applicable and country. Check the map location and contact details.
2. For each weekday, choose open/closed and opening/closing times. Use the overnight option only when the interval genuinely crosses midnight.
3. Copy hours to selected days where appropriate, then inspect every day. Add holiday hours or inclusive temporary closure dates; an exception replaces that local day.
4. Save and reopen the branch to confirm its values. Assign vehicles to the correct branch and inspect the customer-facing provider details.
5. Review existing bookings before changing hours. New pickup/return/extension times must respect availability and hours; editing hours does not automatically cancel old commitments.

Check the result

Customers can identify the branch and current hours. The editor supports one interval per weekday/exception, not split-day lunch periods or an implied paid after-hours service.

Create and assign reusable rental policies

Rental workspace → Rental policy profiles → create / edit

Before you begin

A policy profile is a reusable set of disclosed rental rules. A default draft is a starting point, not proof that your business has reviewed or published it.

Do this

1. Name the profile clearly, for example Standard Rental or Premium SUV. Set minimum/maximum duration, cancellation deadline, refund treatment and no-show grace.
2. Configure early return, late return and extensions, including deadlines and capped charges where offered. Check deposits, collection method and release expectations.
3. Specify permitted uses, geographical restrictions, approved return branches and additional-driver rules. Only offer uses supported by the vehicle’s insurance and permissions.
4. Complete breakdown, replacement and damage procedures with real contacts, evidence requirements and responsibility. Review the customer wording and publish through the provided action.
5. Select the profile when creating/editing the relevant vehicles. Reopen a customer-facing vehicle and verify its policy. Review existing booking snapshots before assuming a new profile changes an old contract.

Check the result

Assigned vehicles expose the intended policy. Customer confirmation must show the actual financial consequence before cancellation or early-return decisions.

Reuse a customer requirement profile

Rental workspace → requirement profiles → vehicle assignment

Before you begin

Requirements describe who may rent a vehicle; policy profiles describe rental terms. They are different controls and both need review.

Do this

1. Create a named requirement profile and select the supported requirements: verified driving-licence evidence, profile picture, minimum age and licence issuance/holding period.
2. Review any additional available restriction for the applicable country and lawful purpose. Do not infer licence entitlement from a photo alone.
3. Assign the profile from the vehicle’s dropdown and save. Check the customer requirement/status panel for clear descriptions.
4. Review submitted evidence using the authorized workflow; reuse existing verified identity instead of asking for duplicate documents through chat.
5. Check eligibility for the actual pickup/return dates before approval. A licence expiring before return can fail even if the current preview shows valid evidence.

Check the result

The customer sees each requirement and their current standing. Published requirements are consistently applied to assigned vehicles.

Approve a booking without double allocation

Rental workspace → Bookings → selected request

Before you begin

Confirm the branch, vehicle, dates and team authority. Read the booking’s current state before making a decision.

Do this

1. Review customer qualification, current quote, policy and any additional drivers. Check overlapping bookings, reservations, maintenance and branch hours.
2. Approve or reject through the record with a useful reason where required. If a request expires, obtain a new valid decision rather than assuming the old hold continues.
3. Follow payment evidence to its confirmed result. Keep requested, approved, payment confirmed and collection ready distinct.
4. If a vehicle is unavailable, propose a supported substitution. Present specification, price and policy differences and wait for the customer’s consent.
5. Use the shared collection/return records and inspect final deposit obligations. Release inventory only through the correct lifecycle transition.

Check the result

The allocated interval is unavailable to conflicting rentals. An approval response is not physical handover, and a substitution does not authorize a second independent charge.

Record collection, return and deposit resolution

Rental booking → condition record / handover / return

Before you begin

Both parties should inspect the same vehicle. Have clear photographs and accurate odometer and fuel/charge readings.

Do this

1. At collection, record existing damage and photographs, odometer, fuel/charge, keys and accessories. Review the acknowledgement/signature fields with the customer.
2. Confirm the handover only when physical collection occurs. Send or make available the completed record through the booking controls.
3. At return, repeat the inspection and compare against collection evidence. Document differences and estimates instead of assuming all damage is new.
4. Follow the policy for late return, missing extras or damage. Present the deduction and evidence and preserve the customer’s dispute route.
5. Resolve the deposit using the authorized action and verify the financial result. Track release time and retain the final record and receipt.

Check the result

The timeline reflects actual custody and inspection. The customer can distinguish a returned vehicle from a fully resolved deposit.

Choose the correct membership beneficiary

Billing & Financial → Membership → Plans

Before you begin

Select personal use or the authorized provider organization. The membership belongs to that beneficiary, not every account on the device.

Do this

1. Read the Current plan card: tier, term/grant type, effective dates and renewal information. A complimentary grant has no store renewal.
2. Choose Weekly, Monthly or 3 months, then compare Free, Silver and Gold. Inspect service-specific benefit values and their reset/capacity units.
3. Review View usage for consumed and remaining allowance. A membership term and a benefit reset window are not necessarily the same period.
4. Select the permitted upgrade/downgrade action. Read the price and currency, readiness warning if shown, renewal disclosure and legal links.
5. Confirm in the native Apple/Google sheet only when the beneficiary, product, term and charge are correct. Return and wait for the server-confirmed entitlement.

Check the result

Current plan and effective dates reflect the verified result. A payment sheet, receipt or app animation alone does not establish the correct server entitlement.

Restore, change or stop renewal

Membership → Manage

Before you begin

Use the store account that owns the subscription and the KiloDrive beneficiary to which it was assigned. A different person’s purchase cannot be silently transferred.

Do this

1. For an unconfirmed purchase, use Check status/recovery first. Preserve the existing operation while the app checks the store and server.
2. Use Restore purchases for eligible purchases associated with that store account. Inspect the recovered beneficiary and period before taking work.
3. For a plan change, read the native store’s effective timing and charge. An upgrade or downgrade may apply now or at a future renewal; do not infer timing from the button label.
4. Use the management/cancellation path and provide a reason where requested. Follow the store subscription management step when required to stop auto-renewal.
5. Reopen Current plan to confirm the recorded renewal/access dates. Cancellation of renewal normally leaves verified access through its end; a refund/revocation may change that.

Check the result

You can tell whether a request was recorded, store renewal stopped, or access ended. These are separate events. Uninstalling the app does not cancel renewal.

Cash out and reconcile business money

Finance / Billing & Financial → cashout / transactions

Before you begin

Check available funds, held amounts, current withdrawal limits and the correct beneficiary. Points conversion and cash withdrawal are separate operations.

Do this

1. Select or create the supported payout destination. Verify its masked bank/PayPal details before choosing it; do not send credentials through Support.
2. Review amount, fees, limits and any cooldown. Submit once and retain the cashout reference.
3. Inspect Pending, Approved, Paid or Rejected status as displayed. A pending request may reserve funds; approval is not necessarily proof that the destination received money.
4. Use transaction date range, type and sort to reconcile ledger entries. Match receipts and payment references rather than relying only on the headline balance.
5. Download available reports and receipts privately. Investigate reversals, refunds and disputed holds using their original records.

Check the result

The ledger, cashout status and destination result agree. A rejection/refund should be confirmed by the corresponding release/credit, not assumed.

Use the Rental Risk Exchange responsibly

Rental provider workspace → Rental Risk Exchange, where authorized

Before you begin

Confirm your organization, permission, lawful purpose and the applicable terms. This is a separate workflow funded through the entity wallet, not a new Apple/Google membership.

Do this

1. Review the requested screening, allowance/price and wallet impact before confirming. Do not conduct unrelated personal searches.
2. Submit only the required identifiers and evidence. Keep sensitive records inside the authorized case workflow.
3. Read the result with its status, source and limitations. An allegation or unresolved dispute is not a proven finding and must not replace current qualification checks.
4. Use the correction, response or dispute controls available for the record. Preserve evidence and explain decisions through the proper channel.
5. Review organization access and transaction history. Reconcile an interrupted wallet action before repeating the screening.

Check the result

The screening and its financial record can be traced to the authorized entity and purpose. Access does not grant permission to publish another person’s private data.

Share a contact card and save trusted people

My Account → contact card / contacts / favorites

Before you begin

Decide who needs your card. A shared card is a way to find a person, not proof that a payment or service has been authorized.

Do this

1. Open My KiloDrive Card and review the public-facing identity before sharing its QR code or link.
2. When scanning a card, wait for the app to resolve the person and check the displayed identity. Save the appropriate favorite type, such as driver, courier, recipient or trusted contact.
3. Use a saved person in the corresponding ride, courier, transfer or sharing flow. Review the recipient and service details again at confirmation.
4. If a card was shared with the wrong audience, use its available revoke/rotate action. Report impersonation or harassment from the contact controls.
5. For preferred service requests, read whether the request waits only for that provider or may open to the marketplace after the shown deadline.

Check the result

The person appears in your contact/favorite list with the correct type. A preferred invitation still needs acceptance and current provider eligibility.

Add money and verify one credit

Billing & Financial → Wallet / top-up

Before you begin

Read the active wallet currency, requested amount, funding currency, fee and estimated conversion. The final quote may differ from an old screenshot.

Do this

1. Choose a supported funding method and amount. Review the total charged and expected wallet credit before leaving the app for a provider checkout.
2. Complete the checkout once. Return through its app-return action; closing a browser is not payment confirmation.
3. Open the wallet and find the original payment. Confirm both its final status and the corresponding ledger credit before spending the money.
4. Tap the available balance to inspect held money and the balance breakdown. Held funds are reserved for an obligation and are not available to spend.
5. If a return shows an unconfirmed result, open the recovery/status action for that same payment. Retain its reference for Support.

Check the result

A successful top-up has a confirmed payment and one wallet credit. A provider receipt alone does not prove that KiloDrive has reconciled the wallet.

Earn, inspect and convert rewards

Home → Loyalty rewards, or Billing & Financial → Rewards & Referrals

Before you begin

Points are separate from wallet cash. Eligibility, earning rates, qualifying services and conversion thresholds follow the current published rules.

Do this

1. Open rewards and inspect the available points balance and points history. Check whether an entry is earned, pending, converted or reversed.
2. Generate or open your referral code and share it using the provided action. A code being used at signup is not yet proof of an earned reward.
3. The referred person must satisfy the stated qualifying activity, such as an eligible completed trip or rental, and any fraud or settlement checks.
4. Before conversion, read the minimum points, proposed points debit, wallet credit and currency. Confirm the quote once.
5. Check the conversion record, points history and wallet ledger. If the outcome is unresolved, use its recovery action instead of creating a second conversion.

Check the result

A completed conversion has matching points and wallet records. Estimated points on a proposed fare remain an estimate until the activity qualifies.

Deactivate, export or delete your account

My Account → data management

Before you begin

Review active rides, courier custody, rentals, wallet obligations and store subscriptions first. Deactivation, deletion and cancelling store renewal are different actions.

Do this

1. Export your data if you need a personal record. Store the download privately; it may contain account, activity and financial information.
2. For a temporary suspension, read the deactivation disclosure, including retained records and the reactivation route.
3. For permanent removal, choose Delete Account and All my Data. Complete required recent authentication and read the effects before confirming.
4. Follow the displayed resolution steps for active work, unsettled payments or organization obligations. Account deletion cannot safely erase another person’s ongoing booking or custody evidence.
5. Track the deletion request to its confirmed outcome. A request submission is not proof that every erasure stage has finished. Manage Apple/Google renewal separately in the store.

Check the result

The account screen gives the authoritative request/status. Records retained for applicable obligations are distinct from an active usable account.

Link sign-in methods and protect a shared phone

My Account → Security → authentication / social accounts

Before you begin

Keep at least one working sign-in method and access to its recovery contact. Linking a social identity is not the same as signing in with it.

Do this

1. Open the linked-account controls and choose the provider you intend to attach. Complete the provider’s own authentication and the current KiloDrive security challenge.
2. Read the result and refresh the linked-account list. If the identity belongs to another KiloDrive account, do not assume the accounts were merged.
3. Before disconnecting a method, verify that another method works. Follow any restriction that prevents removing your last usable sign-in route.
4. Review active sessions and passkeys. Revoke a lost device or unwanted session with the offered action, and secure the underlying email/social account too.
5. Before another person uses the phone, sign out. Reinstallation does not cancel store subscriptions or resolve payments. Keep each person’s KiloDrive account separate from the device’s Apple/Google billing account.

Check the result

The authentication screen shows the intended linked methods and sessions. A dismissed browser sheet or biometric prompt alone is not confirmation of linking.

Keep receipts, history and reports

Billing & Financial → transactions / reports; completed service record

Before you begin

Use the account and organization that own the transaction. A receipt for a store subscription, wallet top-up and rental payment describes different obligations.

Do this

1. Open the original ride, delivery, rental or payment and read its final status before saving a receipt.
2. Filter transactions by date range and type, then sort to find the matching reference. Separate a hold, its release, a refund and the final charge.
3. Use the available download/export action and verify that the file opens. Store personal records privately rather than posting them to a shared group.
4. Where scheduled reports are offered, choose the supported report type, cadence and format and verify the destination. Keep email contact details current.
5. For a missing receipt or unexpected entry, send Support the safe reference, period and problem. Preserve the original record until the investigation is complete.

Check the result

The downloaded report matches the selected account and range. A missing email does not mean a confirmed payment failed; check the in-app record and download route.

Transfer custody without losing accountability

Courier bidding hall → Courier custody Transfer / active job

Before you begin

Keep the goods secure and confirm the correct job. A message asking another courier to help is not an authorized transfer of custody.

Do this

1. Open the actual active job and the offered custody-transfer action. Identify the receiving courier and review eligibility and required participant consent.
2. Record the true location, goods condition and handoff evidence requested by the workflow. Do not fabricate a signature, photograph or location.
3. Have the required participants confirm their own actions. A proposed transfer is not complete until the system records its acceptance and handoff.
4. Read back the new custodian and next stop before leaving the goods. Retain the job reference and the custody receipt.
5. If the original courier is unavailable or an emergency requires intervention, use Support’s authorized recovery. Do not represent that person as having consented.

Check the result

The custody history identifies who handed over and received the goods, with the required evidence. Membership loss for new work must not be treated as permission to abandon existing custody.

Maintain availability, condition and extras

Rental workspace → Fleet → vehicle

Before you begin

Use the vehicle’s true branch, condition and operational capacity. A published photo and a calendar colour do not replace a fresh quote or safety check.

Do this

1. Maintain configuration, seating, steering/transmission, odometer, inspection and known damage. Add clear gallery images of the actual vehicle.
2. Assign the intended requirement and policy profiles. Review the customer-facing details after saving changes.
3. Set unavailable/maintenance intervals and inspect the calendar. Navigate months to check upcoming commitments; confirmed allocations must prevent conflicting rental periods.
4. Configure offered accessories, quantities and prices where supported. Do not promise a child seat or other extra whose availability is unconfirmed.
5. Before approving an extension or substitution, check the whole new interval, branch schedule, condition and policy. Record the accepted change in the booking.

Check the result

The listing, calendar and actual operational vehicle agree. Existing rental evidence remains tied to its booking rather than being silently rewritten by a later listing edit.

Run a daily provider operations review

Start of shift

• Confirm the active organization/workspace and staff permissions.
• Review missing, rejected or expiring documents and vehicle maintenance before taking new work.
• Check today’s rides, courier custody, rental collections and returns, including branch closures.
• Inspect membership usage and resets separately from legal readiness.

During operations

Keep assigned jobs and custody records current. Use actual arrival, handover and return events; payment confirmation is not a substitute for physical evidence. Check overdue actions and unresolved payment outcomes before allocating the same resource again.

End of shift

• Reconcile completed work, cash collections, holds, refunds and payout requests against the ledger.
• Review overdue returns, unresolved receipts, disputes and deposits awaiting release.
• Download the supported performance/report views for the correct period. Distinguish actual utilization from available inventory and completed work from cancelled requests.
• Review response delays, cancellations, downtime and deposit-release delays where the reporting screen supplies them. Do not infer unavailable metrics from a screenshot or an empty chart.

Read errors without repeating a payment

Open the current KiloDrive code directory for the exact KD-XXXXX shown. The code explains a situation; the separate correlation reference identifies this occurrence.

Send a useful support report

Include the operation, local time and timezone, app version, exact code, correlation reference and safe trip/booking/payment reference. Explain the last confirmed state and what appeared next. Remove passwords, confirmation codes, private documents and full payment credentials from screenshots.

A success with a warning is different from a failure. Refreshing a screen, dismissing an alert or clearing app data cannot reverse a completed server transaction. A code page is not a receipt or a live account lookup.

One account, three transportation services

Choose I'm a transportation service provider when registering to offer passenger rides, courier and delivery work, or vehicle rentals. Select Individual or Organization and the service you want to set up first. One KiloDrive identity can later add other services without creating another login.

After registration, My Services shows each independent setup and its next action. A returning provider can open the authorized default workspace directly. Use the workspace switch near the notification control to move to another permitted service or to customer functions. Choosing a workspace is navigation, not a grant of readiness or an extra membership.

Finish the right readiness checklist

Open My Services, choose the intended service and follow its step wizard. A courier-only applicant must not be sent through taxi eligibility. Requirements come from the selected country and service; a document may be hidden, optional or mandatory. Optional means you may continue without it unless another explicit policy applies.

Submitted is not Approved. A verified profile in one workspace does not waive another workspace's documents. A membership card is never a legal-readiness indicator. Where a reviewer approves or rejects a document, check the recorded status in the app; email, SMS, WhatsApp and push are sent only where a destination and provider are available.

Keep uploaded identity and vehicle evidence accurate and private. Review expiry dates before accepting work. If a network interruption leaves submission outcome unknown, use the original status/recovery control before trying another upload or action.

Operate as a courier or bearer

Open the Courier service card in My Services, review the current country courier agreement and complete the dedicated wizard. Enter your carrying capacity and register a suitable motorcycle or motor vehicle. A motorcycle's physical class is not a passenger-taxi approval. Submit the required identity, licence, vehicle and capacity evidence; review may be pending even after you accept the terms.

Courier Home separates readiness from the working dashboard. The bidding hall has places for available work, custody transfers and your offers. Review pickup and destination, declared goods, handling needs, budget, schedule, payment mode and route before offering. The requester does not ride along. An immediate request and a scheduled request have different start times; check the actual job record before travelling.

1. Accept only goods, quantities and routes your approved vehicle can carry. Refuse prohibited, unsafe or misdescribed goods.
2. At pickup, confirm the correct tracking record and collect required photo, code, signature or QR receipt before assuming custody.
3. Follow the recorded stop order and update custody/GPS status through the app. A tracking number identifies work; it alone never authorizes public location or private data access.
4. At delivery, obtain the required recipient proof. If delivery fails, record the attempt and follow the authorized redelivery or return path.

Handle buy-and-deliver errands safely

A shopping job has a service fare and a separate goods budget. Read item quantity, maximum price, substitution rules, merchant, access instructions and payment authorization. Do not spend above the authorized budget or assume a customer will reimburse an unapproved substitution. If the item is unavailable, use the job's inability-to-buy path and ask for the permitted next decision.

Capture the merchant receipt and actual spend. A receipt mismatch or extra-spend request needs the requester's explicit approval through the recorded workflow. Preserve photos and notes without exposing payment credentials or unrelated people. Deliver the purchased goods with the same custody evidence required for a normal parcel; a cash errand does not authorize an unrecorded extra collection.

Completion of the route and completion of money review are separate. A requester can still review a pending goods receipt after a job is marked Completed, Cancelled or Returned to sender. Unused held goods money is released only after the authoritative financial reconciliation. Inspect service-fare settlement, goods reimbursement and any merchant refund as separate records.

If receipt approval, rejection or budget action is interrupted, keep the original decision and use Check status. A later location update or a closed journey is not proof that its payment decision completed. Do not resubmit a new budget request or accept a duplicate shopping job to cure an uncertain result.

Delegate work without sharing an account

An approved organization owner or authorized manager can invite a colleague to the provider team. Each person uses their own KiloDrive identity. Choose a role and the least permissions needed for the work; review invitations, acceptance, branch scope and current status. Sending an invitation is not employee approval, service readiness or a right to use the organization's wallet.

Inspect a staff member's effective access before assigning them a vehicle, rental handover, courier custody or billing task. A driver's or courier's personal legal readiness remains independent of the organization. When someone leaves, revoke their access in the team screen and review current obligations rather than waiting for an old invitation to expire. Never send them an owner password or a shared authentication code.

Organization membership and benefit usage belong to the named organization. A personal plan cannot be silently lent to teammates. Staff may see information permitted by their role, but purchase, grant and administrative changes require their own specific authorization. If an organization membership update is unconfirmed, reconcile the original operation and read back the beneficiary before doing anything else.

The restricted System Admin app handles platform administration and document review. Consumer providers cannot approve their own readiness, edit system policy, grant themselves a plan or access another tenant merely because they own a business.

Go online and respond to rider requests

Open the driver workspace and Work / Bidding Hall. Check the active vehicle, service readiness, membership permission, account access and notification/location settings before going online.

1. Choose Go online when ready to accept work. Review Near Me or the wider search scope offered for your country.
2. Open an offer and inspect pickup, destination, route preview, passenger count, requested time, payment method and fare.
3. Choose an amount within the displayed limits and submit once. A submitted bid is not an assigned trip.
4. Monitor the original request for acceptance, expiry or rejection. Open Active jobs for assigned work and Preferred invitations for direct invitations.
5. When assigned, travel safely to pickup and follow the trip’s arrival and start actions. Do not accept incompatible overlapping commitments.

Missing work or interrupted bids

Offline state, exhausted allowance, service readiness, request expiry and connection errors are different conditions. Read the actual reason and its next action. If submission is unresolved, use the existing offer/recovery control; do not repeatedly submit a new bid.

Execute a passenger trip

The enforced sequence is Requested → Bid accepted → Driver arrived → Trip started → Trip completed, or an authorized cancellation.

Ride types and stops

A request can be immediate or scheduled and can contain explicit intermediate stops, a return/turnaround, waiting time, or an hourly service window. Review every stop, wait allowance, booked minutes, and quoted charge before bidding. Do not treat a stop as free-form destination text; each stop has its own order and lifecycle.

1. After acceptance, navigate to pickup and communicate only as needed through the assigned trip chat/call.
2. At the pickup geofence, mark Driver arrived. Do not skip this state unless an audited admin override applies.
3. Confirm rider and destination; use the rider PIN/geofence confirmation where enabled.
4. Start the trip only when the rider is safely aboard.
5. Follow navigation, obey road laws and respond to material ETA drift or route-anomaly check-ins.
6. At destination, stop safely and complete the trip. GPS may propose/trigger completion only after the driver remains within the configured destination radius for the required dwell period.
7. Review payment and earning status. Chat locks and the active call terminates when completed/cancelled.

Communication, timeline, and telemetry

Chat and calls

Only the assigned driver and passenger can read/send active trip chat. Emoji is supported; sent time includes seconds. SignalR delivers live events, while push wakes supported incoming-call UI. Calls include timeout/cancel cleanup to prevent orphaned rooms.

Timeline and telemetry

Milestones are stored with UTC timestamps. Authorized trip replay uses ordered GPS samples for safety investigation, with access controls, audit and retention requirements.

Active-trip background location

From approach/arrival through an active trip, Android and iOS can keep collecting location after the app is backgrounded or the screen is locked. The operating system displays a visible trip/location status. Samples use unique IDs, are queued within a bounded account-bound store when offline, and are uploaded after reconnection. The rider sees Live, last-updated, or temporarily-unavailable freshness rather than a silently frozen marker. Collection stops when the assignment ends.

Preferred invitations and reputation

A customer may select a saved driver or courier through a supported preferred-service flow. Open Preferred invitations in the relevant workspace and read the requested route, time, fare and expiry before responding.

1. Check that your service and vehicle are eligible for this request now.
2. Accept or decline through the invitation. A notification or saved favorite does not create an assignment.
3. If the invitation expires, read the current request status. Depending on the chosen mode, the requester may open it to the wider marketplace.
4. After completed work, provide accurate, relevant feedback. Use Support for a safety or financial dispute rather than pressuring a customer to change a review.

Verification and trust

Follow any separately offered preferred-provider application and its current published criteria. A favorite relationship, paid membership, document submission and platform-awarded status are different things. Do not advertise a badge, guaranteed priority or benefit that your account has not been granted.

Keep passenger details and shared location private. Review counts and ratings help customers make choices but cannot guarantee an incident-free trip. Report impersonation, harassment or manipulated feedback through the appropriate controls.

Calculator tools

1. Open Calculator Tools in mobile or portal.
2. Enter valid non-negative inputs and review units/currency.
3. Save the result where available; saved calculations are audit logged.
4. Export a Letter-size professional PDF with logo, calculator title and generation date.

Outputs are estimates; verify lender, toll operator, tax and vehicle costs independently.

Use the Driver portal

1. Open https://my.kilodrive.com and verify HTTPS.
2. Sign in and complete 2FA. The menu is role-aware.
3. Use Driver dashboard, trips, earnings, vehicle, reports, Billing, settings and support.
4. Open a trip for timeline/route details. Authorized replay access depends on role and investigation policy.
5. Use Billing to review membership selection, plan expiry, payment methods and history.
6. Use Notifications for durable trip, bid, chat, wallet, membership, support and security history. Push permission or sound affects the delivery channel, not the in-app record.
7. Download earnings, trip or wallet reports as PDF/Excel.
8. Sign out on shared devices.

Support and incident response

1. For immediate danger, stop safely, use active-job safety tools, and call the local emergency service.
2. For an app problem, record time, trip/delivery ID, screen and exact error without collecting private passenger data.
3. Check connection/API status, permissions, active country and verification status.
4. Select the affected trip, payment, document, delivery, rental, or account item.
5. Choose the structured issue type, explain it briefly, and attach only relevant evidence.
6. For payment uncertainty, quote the payment/correlation ID and wait for reconciliation—do not repeat the payout or settlement.
7. For vehicle/document corrections, use the dedicated verification workflow rather than a general profile edit.

Reply inside the case so the secure message and attachment history remains together. Closing a case does not erase evidence that KiloDrive must retain for safety, finance, fraud, dispute, or legal purposes.

Available support options

Severity and response

Choose the category that reflects actual impact. Duplicate tickets slow investigation. Money, safety, privacy, identity, and account-compromise cases receive specialized handling; response time depends on urgency, evidence, provider dependencies, and jurisdiction.

Privacy and data-protection operations

Rental providers act only within their authorized booking and legal purpose. Use least-privilege team roles, unique accounts and 2FA; remove departed members immediately. Identity, licence, selfie, background-check, telemetry and payment evidence must remain in KiloDrive private storage and must not be copied to personal devices, email or messaging apps.

Controls and rights

• Encrypted transport, private object storage, tenant/country isolation and audited administrative access protect records.
• Operational diagnostics are intended to exclude payment credentials, one-time codes and other secrets. Do not add sensitive content to support screenshots or public logs; report suspected exposure privately.
• Access/export/correction/deletion requests use My Account and Data Management; legal, fraud, finance and safety retention can override immediate erasure.
• Automated KYC/risk signals assist qualified staff and must not become unlawful discriminatory decisions.
• Suspected compromise, unauthorized disclosure or identity misuse must be escalated immediately with a preserved audit trail.

Background checks

Use only current, lawfully obtained verification results. Restrict raw documents to authorized reviewers, record the decision basis, permit correction/review, and never expose police or identity details to unrelated team members or customers.

Calculator tools

1. Open Tools in mobile, portal or public corporate website.
2. Enter non-negative, correctly unitized assumptions.
3. Save signed-in calculations for audit history.
4. Export Letter-size PDF with logo, title, date and schedule where applicable.

Support and operational incidents

Booking conflict

Stop further confirmation, preserve the booking IDs, block the inventory interval and contact affected renters transparently.

PSP/payout outage

Do not retry unknown transfers. Mark pending, reconcile with provider reference, and follow the documented outage runbook.

Stolen or overdue vehicle

Follow contract, insurer and law-enforcement procedures; preserve location/booking evidence; use remote controls only when lawful and safe.

Compromised team account

Disable member access, revoke sessions/invitations, preserve audit events, reset credentials and report the incident.

Create a support ticket

Include entity, booking/vehicle reference, time, impact and safe evidence. Never attach raw payment credentials, unrelated identity data or private chat exports.

Use the attachment types and size limits shown on the support form. Preview the file, remove unrelated personal information and wait for upload and scan confirmation. Keep the ticket reference. Protected attachments belong in the authorized case workflow, not public email links or social-media messages.

Invite staff without replacing their rider account

A sole trader or organization has an Owner membership for the signing person. The entity is not a shared login: each staff member uses their own account. Individual providers cannot invite a team.

1. Open your provider's Team page. Choose a supported staff role and only the permissions that person needs. You cannot grant permissions beyond your own active grant.
2. Invite their email address. They do not need to have a KiloDrive account yet. The invitation expires after seven days and does not create an account or confer access by itself.
3. The recipient registers or signs in with that exact address in the provider's country and verifies email ownership. They then review and accept the current invitation.
4. After the server confirms acceptance, use Switch mode to open the authorized Rental workspace. Staff access remains specific to the organization and its current permissions.

Staff can still be riders. Accepting a rental invitation does not replace the person's rider identity, wallet or trip history. They can switch to Rider to hail a cab. Accepting an invitation does not interrupt an already-open journey.

Owners and authorized managers can update permitted grants or deactivate a staff membership. Removing rental access does not delete the person's account or prevent ordinary rider activity. You cannot use a staff invitation to transfer ownership.

Resending rotates the invitation proof. Expired, revoked or superseded invitations cannot grant access. If sending, accepting or changing permissions is interrupted, recover the original operation before starting another one.

Recurring rides and splitting a fare

Ride Hailing → Recurring rides; eligible ride → Split fare

1. For a recurring ride, choose pickup and destination, category, proposed fare, pickup time and at least one weekday. Read the displayed scheduling timezone before saving. Use Schedule active to suspend future requests when your routine changes.
2. Open the saved schedule to inspect its generated rides. A recurring request is not a guaranteed driver assignment. Review each occurrence and its offer, payment and cancellation state separately; changing the schedule does not prove that an already-created ride was cancelled.
3. To split an eligible fare, first save the intended people as wallet transfer recipients. Open Split fare, select payers and enter a positive amount or percentage within the fare total. Review and send payment invitations.
4. Each invited payer must authorize their own share. Inspect accepted, declined, expired and unpaid invitations before relying on their contribution. The requester remains the fallback payer; exact rounding and any remainder belong to the requester.
5. If sending invitations has an unconfirmed outcome, check that original request or use Retry original request when offered. Do not issue a second set of invitations to repair an uncertain result.

Assisted, family and business travel

My Account / travel profiles → applicable assistance or travel profile

1. Open Assisted rider profile when available. Enable the profile and specify practical boarding, mobility, hearing or vision preferences, service animal and extra boarding time. Enter wheelchair dimensions or weight only when relevant. Save and review the preferences before requesting a ride.
2. A caregiver contact and caregiver updates are optional. Provide only the information needed for the trip; do not put diagnoses or unrelated private records in instructions. Minimum trip-specific assistance is shared with a capable driver.
3. For a family or business travel profile, create or open the authorized profile, invite a member and assign the appropriate traveler, booker or manager role. An invitation must be accepted before treating it as active access.
4. Set per-ride and monthly limits, approved days/hours, payment rules and cost center where applicable. Select whom you are booking for and review central billing and notifications before submission.
5. Use the trip’s supervised conversation and pickup/drop-off confirmation controls when offered. Keep communications in the authorized trip context. Inspect monthly statements and remove unnecessary member access from the profile.

Wallet transfers and top-up cards

Billing & Financial → wallet transfers / top-up cards, where available

1. Check the wallet account, available balance and currency. Add the recipient by their email or phone through the recipient selector and confirm the resolved person. A saved contact alone does not authorize a transfer.
2. Select the recipient and amount, review the exact destination and displayed terms, and confirm once. Reopen transaction history to verify the resulting debit and credit status. Do not repeat an unconfirmed transfer with a new request.
3. For a top-up card purchase, review its denomination, price and funding terms. After confirmation, save the voucher code securely when it is shown. A code may be displayed only once; do not put it in screenshots or public messages.
4. To redeem, choose Redeem top-up card and enter the code or use the scanner. Confirm the resulting wallet entry rather than assuming that a scan added money.
5. If a recipient is unavailable, a restriction applies or a voucher result is uncertain, retain the operation reference and use its status/recovery action. Ask Support to investigate that original operation; reinstalling does not reverse it.

Courier schedules, changes and refund decisions

Shipping → saved drafts / recurring jobs; assigned job → changes and refunds

1. Save a package-delivery draft before creating a recurring courier schedule. Choose daily or weekly frequency, collection time, IANA timezone, first/last date, skip dates and maximum quote per job. Read the consent and save.
2. Inspect each occurrence. A fresh quote is required; Needs review means no job was created. Pause future occurrences when necessary. Recurrence supports package bidding, not shopping or automatic offer acceptance or wallet charging.
3. For an assigned job, use Job changes and waiting to propose a recipient change, extra stop, rescheduling or a supported payment-method change. Read the original and proposed terms. Both participants must agree before relying on the change.
4. If an item or merchant is unavailable, pause shopping and propose the allowed substitution or next action. Agree quantity, maximum unit price and additional funding before buying. Starting or ending waiting does not automatically authorize a waiting charge.
5. For a merchant goods refund, select the approved purchase receipt, record the actual amount, reference, recipient of the refund and private evidence. The requester reviews the report. Check the final reconciled state before treating money as returned.

Vehicle care, calculators and discovery controls

My Account / Vehicles; Tools; Personalization; About

1. Where account-owned vehicle tools are available, open the vehicle and record odometer, servicing, tyres, brakes, defects, documents and expenses. Review upcoming maintenance before using the vehicle for work. Saving a vehicle does not make it approved for passenger, courier or rental service.
2. Open Tools and choose the required calculator. Besides fares, tolls, fuel, mileage and loans, use the offered vehicle ownership-cost or Jamaica import calculator. Enter the actual assumptions, inspect the breakdown and export only where the tool provides it.
3. Open Personalization to select display mode, language, distance units and text size. Check larger text on your device. Notification preferences and native operating-system permissions are separate; use the appropriate app or OS setting.
4. Use My Account for reviews received/given and the available leaderboard for its stated period. Ranking and achievement information is not a guarantee of safety, availability or earnings.
5. Use About for the installed version and published app information. For a failed workflow, open Support with the precise operation, KD code, time and reference. Do not attach passwords, voucher codes or private identity documents to a general message.

Plan driver work and understand profitability

Driver workspace → Business toolkit / financial tools

1. Open the toolkit overview and select the reporting period. Compare completed/cancelled trips, distance, average trip, membership utilization and available/held money. A payout projection is not a confirmed cashout.
2. Record fuel and operating expenses under the appropriate category, date and amount. Add business, commute or personal mileage accurately. Review estimated profit alongside expenses rather than treating gross fares as profit.
3. Set earnings goals, scheduled availability and preferred service areas. Use destination mode only for the duration displayed. These preferences guide planning; they do not reserve work or change dispatch priority.
4. Review demand forecasts and the private demand heatmap when enabled. The map uses delayed, grouped activity and minimum privacy thresholds. An empty or unavailable map does not mean the whole country has no customers.
5. Where an authorized queue is available, read its entry requirements, join and check the active position/lease. Maintain required location permission and leave when you cannot accept work. Finish an active assignment before joining if required.
6. Review duty/rest guidance and current vehicle readiness before taking another assignment. An unavailable planning advisory does not waive assignment eligibility. Manage tools while parked, never while driving.

Complete service-specific tasks without mixing workspaces

Workspace switch → Driver / Courier / Vehicle Rental

1. Switch to the service that owns the task. Driver offers, courier custody and rental bookings have separate permissions and lifecycle states. Use My Services to resolve service setup; do not buy a plan to repair an unapproved document.
2. For courier work, inspect the job’s shipping documents and private gallery, authorized recipient access, waypoint and cash-on-delivery controls where applicable. A tracking number is an identifier, not permission to disclose location or personal information.
3. If delivery cannot finish, use the job’s return-plan or service-resolution action. Record the reason, agreed destination and evidence. Keep custody assigned until a recorded delivery, return or authorized transfer completes.
4. For rental work, use branch and fleet screens to maintain opening hours, exception dates, structured addresses, policy assignment and unavailable intervals. Confirm booking, payment, signatures, collection, return, inspection and deposit resolution independently.
5. Use organization Team Access to invite staff with the smallest required role and branch scope. Review invitations and activity, revoke access when duties end, and never share the owner’s password.
6. For Rental Risk Exchange, review wallet-funded access, declared purpose and allowance before screening. Use the governed evidence, correction/dispute and rights workflows; a screening result is not unrestricted permission to share records.

Feature directory 1

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Create an account and return safely

Start screen → customer or transportation service provider

1. For a new account, explicitly choose your audience. A provider also selects Individual or Organization and the first transportation service to set up. Existing users can choose Login without repeating registration.
2. Enter the requested details or use a supported social sign-in. Check the country and account summary before creating the account. Correct validation beside the affected field rather than submitting the same invalid form repeatedly.

Find profile, contacts and security

Side menu → Account & Settings → My Account / Personalization / Security

1. Open My Account for identity/profile details, your photo, reputation, contact and data-management controls. Use the displayed verification action to correct missing or rejected evidence.
2. Open Security for authentication, active sessions, passkeys, linked social accounts, My Activity and Blocklist. Review unfamiliar sessions and revoke access using the available action.

Read three separate readiness states

Workspace switch → My Services → service card

1. Read Service readiness for legal, document, vehicle and service-specific requirements. Open View details to find the next missing or rejected item.
2. Read Membership permission for published benefits, remaining usage and reset window. A paid plan cannot correct a missing driving licence.

Register or update a vehicle

Provider workspace → Vehicles → add / edit

1. Step 1: enter vehicle details such as make/model/year and relevant configuration. Select catalog values rather than substituting a similar model.
2. Step 2: enter identification such as plate and VIN and the applicable insurance, PPV and expiry facts. Follow the country’s required/optional labels.

Feature directory 2

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Configure a branch that customers can use

Rental workspace → Fleet / Pickup branches → branch editor

1. Enter street 1, optional street 2, town, country-specific parish/state/city, postal code where applicable and country. Check the map location and contact details.
2. For each weekday, choose open/closed and opening/closing times. Use the overnight option only when the interval genuinely crosses midnight.

Create and assign reusable rental policies

Rental workspace → Rental policy profiles → create / edit

1. Name the profile clearly, for example Standard Rental or Premium SUV. Set minimum/maximum duration, cancellation deadline, refund treatment and no-show grace.
2. Configure early return, late return and extensions, including deadlines and capped charges where offered. Check deposits, collection method and release expectations.

Reuse a customer requirement profile

Rental workspace → requirement profiles → vehicle assignment

1. Create a named requirement profile and select the supported requirements: verified driving-licence evidence, profile picture, minimum age and licence issuance/holding period.
2. Review any additional available restriction for the applicable country and lawful purpose. Do not infer licence entitlement from a photo alone.

Approve a booking without double allocation

Rental workspace → Bookings → selected request

1. Review customer qualification, current quote, policy and any additional drivers. Check overlapping bookings, reservations, maintenance and branch hours.
2. Approve or reject through the record with a useful reason where required. If a request expires, obtain a new valid decision rather than assuming the old hold continues.

Feature directory 3

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Record collection, return and deposit resolution

Rental booking → condition record / handover / return

1. At collection, record existing damage and photographs, odometer, fuel/charge, keys and accessories. Review the acknowledgement/signature fields with the customer.
2. Confirm the handover only when physical collection occurs. Send or make available the completed record through the booking controls.

Choose the correct membership beneficiary

Billing & Financial → Membership → Plans

1. Read the Current plan card: tier, term/grant type, effective dates and renewal information. A complimentary grant has no store renewal.
2. Choose Weekly, Monthly or 3 months, then compare Free, Silver and Gold. Inspect service-specific benefit values and their reset/capacity units.

Restore, change or stop renewal

Membership → Manage

1. For an unconfirmed purchase, use Check status/recovery first. Preserve the existing operation while the app checks the store and server.
2. Use Restore purchases for eligible purchases associated with that store account. Inspect the recovered beneficiary and period before taking work.

Cash out and reconcile business money

Finance / Billing & Financial → cashout / transactions

1. Select or create the supported payout destination. Verify its masked bank/PayPal details before choosing it; do not send credentials through Support.
2. Review amount, fees, limits and any cooldown. Submit once and retain the cashout reference.

Feature directory 4

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Use the Rental Risk Exchange responsibly

Rental provider workspace → Rental Risk Exchange, where authorized

1. Review the requested screening, allowance/price and wallet impact before confirming. Do not conduct unrelated personal searches.
2. Submit only the required identifiers and evidence. Keep sensitive records inside the authorized case workflow.

Share a contact card and save trusted people

My Account → contact card / contacts / favorites

1. Open My KiloDrive Card and review the public-facing identity before sharing its QR code or link.
2. When scanning a card, wait for the app to resolve the person and check the displayed identity. Save the appropriate favorite type, such as driver, courier, recipient or trusted contact.

Add money and verify one credit

Billing & Financial → Wallet / top-up

1. Choose a supported funding method and amount. Review the total charged and expected wallet credit before leaving the app for a provider checkout.
2. Complete the checkout once. Return through its app-return action; closing a browser is not payment confirmation.

Earn, inspect and convert rewards

Home → Loyalty rewards, or Billing & Financial → Rewards & Referrals

1. Open rewards and inspect the available points balance and points history. Check whether an entry is earned, pending, converted or reversed.
2. Generate or open your referral code and share it using the provided action. A code being used at signup is not yet proof of an earned reward.

Feature directory 5

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Deactivate, export or delete your account

My Account → data management

1. Export your data if you need a personal record. Store the download privately; it may contain account, activity and financial information.
2. For a temporary suspension, read the deactivation disclosure, including retained records and the reactivation route.

Link sign-in methods and protect a shared phone

My Account → Security → authentication / social accounts

1. Open the linked-account controls and choose the provider you intend to attach. Complete the provider’s own authentication and the current KiloDrive security challenge.
2. Read the result and refresh the linked-account list. If the identity belongs to another KiloDrive account, do not assume the accounts were merged.

Keep receipts, history and reports

Billing & Financial → transactions / reports; completed service record

1. Open the original ride, delivery, rental or payment and read its final status before saving a receipt.
2. Filter transactions by date range and type, then sort to find the matching reference. Separate a hold, its release, a refund and the final charge.

Transfer custody without losing accountability

Courier bidding hall → Courier custody Transfer / active job

1. Open the actual active job and the offered custody-transfer action. Identify the receiving courier and review eligibility and required participant consent.
2. Record the true location, goods condition and handoff evidence requested by the workflow. Do not fabricate a signature, photograph or location.

Feature directory 6

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Maintain availability, condition and extras

Rental workspace → Fleet → vehicle

1. Maintain configuration, seating, steering/transmission, odometer, inspection and known damage. Add clear gallery images of the actual vehicle.
2. Assign the intended requirement and policy profiles. Review the customer-facing details after saving changes.

Run a daily provider operations review

Keep assigned jobs and custody records current. Use actual arrival, handover and return events; payment confirmation is not a substitute for physical evidence. Check overdue actions and unresolved payment outcomes before allocating the same resource again.

Open the linked chapter for its instructions and feature-specific controls.

Read errors without repeating a payment

Open the current KiloDrive code directory for the exact KD-XXXXX shown. The code explains a situation; the separate correlation reference identifies this occurrence.

Open the linked chapter for its instructions and feature-specific controls.

One account, three transportation services

Choose I'm a transportation service provider when registering to offer passenger rides, courier and delivery work, or vehicle rentals. Select Individual or Organization and the service you want to set up first. One KiloDrive identity can later add other services without creating another login.

Open the linked chapter for its instructions and feature-specific controls.

Feature directory 7

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Finish the right readiness checklist

Open My Services , choose the intended service and follow its step wizard. A courier-only applicant must not be sent through taxi eligibility. Requirements come from the selected country and service; a document may be hidden, optional or mandatory. Optional means you may continue without it unless another explicit policy applies.

Open the linked chapter for its instructions and feature-specific controls.

Operate as a courier or bearer

1. Accept only goods, quantities and routes your approved vehicle can carry. Refuse prohibited, unsafe or misdescribed goods.
2. At pickup, confirm the correct tracking record and collect required photo, code, signature or QR receipt before assuming custody.

Handle buy-and-deliver errands safely

A shopping job has a service fare and a separate goods budget. Read item quantity, maximum price, substitution rules, merchant, access instructions and payment authorization. Do not spend above the authorized budget or assume a customer will reimburse an unapproved substitution. If the item is unavailable, use the job's inability-to-buy path and ask for the permitted next decision.

Open the linked chapter for its instructions and feature-specific controls.

Delegate work without sharing an account

An approved organization owner or authorized manager can invite a colleague to the provider team. Each person uses their own KiloDrive identity. Choose a role and the least permissions needed for the work; review invitations, acceptance, branch scope and current status. Sending an invitation is not employee approval, service readiness or a right to use the organization's wallet.

Open the linked chapter for its instructions and feature-specific controls.

Feature directory 8

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Private document handling

Use the dedicated readiness upload field and its displayed file types and size limits. Submit clear, accurate evidence, wait for the file checks and application status, and keep private documents out of public channels.

Open the linked chapter for its instructions and feature-specific controls.

Go online and respond to rider requests

1. Choose Go online when ready to accept work. Review Near Me or the wider search scope offered for your country.
2. Open an offer and inspect pickup, destination, route preview, passenger count, requested time, payment method and fare.

Review the mapped route before responding

1. While safely parked, open an eligible offer in the Bidding Hall and choose Route preview . Opening it does not send a bid, accept a request, reserve an assignment or create a payment.
2. Eligible drivers can also open the map from a pre-bid inquiry or ride counter-offer sheet. Your entered counter-offer is retained. If the request revision changed, return and refresh the offers; an older decision cannot silently use a newer route. Rider bid acceptance does not use this driver-only preview.

Execute a passenger trip

1. After acceptance, navigate to pickup and communicate only as needed through the assigned trip chat/call.
2. At the pickup geofence, mark Driver arrived . Do not skip this state unless an audited admin override applies.

Feature directory 9

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Communication, timeline, and telemetry

Only the assigned driver and passenger can read/send active trip chat. Emoji is supported; sent time includes seconds. SignalR delivers live events, while push wakes supported incoming-call UI. Calls include timeout/cancel cleanup to prevent orphaned rooms.

Open the linked chapter for its instructions and feature-specific controls.

Safety, duty, security, and privacy

Eligible drivers can block riders they have legitimately interacted with, subject to plan and privacy rules. Blocking removes future matching/contact; it is not a substitute for reporting a safety incident.

Open the linked chapter for its instructions and feature-specific controls.

Preferred invitations and reputation

1. Check that your service and vehicle are eligible for this request now.
2. Accept or decline through the invitation. A notification or saved favorite does not create an assignment.

Calculator tools

1. Open Calculator Tools in mobile or portal.
2. Enter valid non-negative inputs and review units/currency.

Feature directory 10

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Use the Driver portal

1. Open https://my.kilodrive.com and verify HTTPS.
2. Sign in and complete 2FA. The menu is role-aware.

Support and incident response

1. For immediate danger, stop safely, use active-job safety tools, and call the local emergency service.
2. For an app problem, record time, trip/delivery ID, screen and exact error without collecting private passenger data.

Available support options

Choose the category that reflects actual impact. Duplicate tickets slow investigation. Money, safety, privacy, identity, and account-compromise cases receive specialized handling; response time depends on urgency, evidence, provider dependencies, and jurisdiction.

Open the linked chapter for its instructions and feature-specific controls.

Stay informed without interrupting work

1. Open Settings → Notifications. Review category permissions, sounds, Vibration and Quiet hours on the phone you are using.
2. Quiet hours silence optional alerts. Incoming calls can remain visible without ringing; security and emergency handling follows its own policy. Turning vibration off requests no vibration where the operating system permits it.

Feature directory 11

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Display, navigation and the right next action

Open Settings - Display formats . Choose money separators such as 1,234.56 , 1.234,56 , or the offered space-grouped format, or follow your language. Currency codes remain part of money displays. This changes presentation, not the wallet currency, fare, exchange rate or amount charged.

Open the linked chapter for its instructions and feature-specific controls.

Sign-out, reinstall and shared phones

Sign out before handing the phone to another person. KiloDrive clears account authentication and account-bound screen/notification state. A new login establishes its own session. The previous user's wallet or purchase is not evidence of ownership for the next user.

Open the linked chapter for its instructions and feature-specific controls.

Country-aware onboarding and document remediation

1. Select the requested type and upload a legible JPEG, PNG or PDF within the displayed limit. Check the preview, owner and expiry.
2. A completed submission is pending review. Authorized reviewers inspect the private document in System Admin.

Stationary pickup and starting the Journey

1. Confirm the assigned rider, vehicle and pickup. Keep location permission enabled and review sample age and accuracy.
2. Use the allowed I am here arrival control and wait for confirmation. A nearby marker does not prove the command completed.

Feature directory 12

Choose a feature below. Each linked chapter explains prerequisites, steps, the expected result and recovery when the action does not complete. Country, workspace, permissions and readiness determine availability.

Privacy and data-protection operations

Rental providers act only within their authorized booking and legal purpose. Use least-privilege team roles, unique accounts and 2FA; remove departed members immediately. Identity, licence, selfie, background-check, telemetry and payment evidence must remain in KiloDrive private storage and must not be copied to personal devices, email or messaging apps.

Open the linked chapter for its instructions and feature-specific controls.

Calculator tools

1. Open Tools in mobile, portal or public corporate website.
2. Enter non-negative, correctly unitized assumptions.

Support and operational incidents

Stop further confirmation, preserve the booking IDs, block the inventory interval and contact affected renters transparently.

Open the linked chapter for its instructions and feature-specific controls.

Invite staff without replacing their rider account

1. Open your provider's Team page. Choose a supported staff role and only the permissions that person needs. You cannot grant permissions beyond your own active grant.
2. Invite their email address. They do not need to have a KiloDrive account yet. The invitation expires after seven days and does not create an account or confer access by itself.

Sign-in and device access - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-10026

Meaning: The request lacks the authoritative installation credential required by admission or does not match the installation bound to its existing session.

Next action: Follow the device-registration or sign-in recovery prompt. If reopening KiloDrive once does not restore access, contact Support with this code. Do not repeatedly reinstall or create another account.

Prevention: Retain the registered installation credential securely and restore a session only on the installation to which it is bound.

KD-10033

Meaning: The sign-in could not establish accepted credentials and authorized access to the selected tenant.

Next action: Check the sign-in details and selected workspace, or use password recovery for your own account. Contact support if the correct identity has no authorized workspace.

Prevention: Use your own verified login method and the correct tenant workspace; avoid repeated guesses and use supported password recovery when needed.

KD-10073

Meaning: The verified provider subject is already owned by a different KiloDrive identity, so linking it to this account was denied.

Next action: This Apple, Google or Facebook identity is already attached to another KiloDrive account. Use that original account or contact Support to resolve ownership; trying again will not merge the accounts.

Prevention: Confirm both the active KiloDrive account and provider account before linking; do not infer ownership from a matching email.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Sign-in and device access - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-10074

Meaning: A verified provider identity has no stored social connection, and the request explicitly asked to sign in rather than create an account.

Next action: Sign in through an existing KiloDrive method; if you intend to create a new account, choose registration and review the account details.

Prevention: Choose registration for a new account or the already-linked sign-in method for an existing account.

KD-10091

Meaning: Another delivery confirmation cannot be issued while this delivery purpose's request limit is reached.

Next action: Wait for the limit to clear and use the current valid confirmation; request another only while the stop and delivery remain eligible.

Prevention: Avoid repeatedly requesting recipient or delivery confirmation codes.

KD-90121

Meaning: The request exceeded an enforced admission or endpoint budget.

Next action: Honor Retry-After, then repeat only the same intended request if still needed.

Prevention: Use bounded polling and preserve mutation identity while waiting.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Forms and uncertain results - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-90148

Meaning: The request’s fields, format, range, or selected contract values could not be accepted.

Next action: Correct the highlighted fields. If a payment or booking was already submitted, check its original result before resubmitting.

Prevention: Use the operation’s accepted values, lengths, range limits, language and request format.

KD-90049

Meaning: An operation with the original identity is still running or being reconciled.

Next action: The original request is still being checked. Wait, then use Check status for that same request. Do not create a duplicate payment, booking or offer.

Prevention: Keep the same key, payload and revision until the original operation finishes.

KD-90050

Meaning: An authenticated retry-sensitive mutation lacks its required operation key.

Next action: Return to the original task and use its recovery or status action. You do not need to create a technical key yourself. If the app cannot continue, give Support this code and the original transaction reference.

Prevention: Prepare the operation identity before submitting a retry-sensitive mutation.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Forms and uncertain results - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-90057

Meaning: An unhandled server failure prevented an authoritative response for this request.

Next action: Inspect original operation status and provide the support/correlation reference if unresolved.

Prevention: Keep durable keys and revisions and avoid replacement mutations after an interrupted response.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Identity and rental requirements - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-20023

Meaning: The selected identity document is expired and cannot be approved.

Next action: Request renewed evidence and review the replacement document before approval.

Prevention: Submit current evidence and review expiry before approval.

KD-20024

Meaning: The identity approval lacks the required current pending document or licence back image.

Next action: Request complete replacement evidence before recording approval.

Prevention: Review the exact account-owned current submission and both required licence images.

KD-20233

Meaning: The approved identity or licence document cannot be trusted through the rental return date.

Next action: Ask the rental provider to review current identity and licence documents before continuing.

Prevention: Keep approved identity and licence evidence current for the entire rental, including any extension.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Identity and rental requirements - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-20234

Meaning: A driver on this rental is not currently verified as an active account.

Next action: Complete account identity verification, then ask the provider to recheck every driver on this rental.

Prevention: Complete identity verification for every active rental driver before reserving or extending.

KD-20316

Meaning: The rental provider requires the renter to have a profile picture.

Next action: Add a profile picture in My Data, then refresh rental eligibility.

Prevention: Review the vehicle's requirement checklist and current provider profile before submitting the booking or edit.

KD-20317

Meaning: This rental requires KiloDrive-verified identity before a booking can proceed.

Next action: Complete identity verification, then refresh the vehicle's requirements.

Prevention: Review the vehicle's requirement checklist and current provider profile before submitting the booking or edit.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Wallet and rewards - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-40029

Meaning: The available wallet balance does not cover the amount required for this action; held funds are not spendable.

Next action: Refresh wallet and original operation status; add funds or reduce the amount only after resolving any earlier pending operation.

Prevention: Review the authoritative quote, account currency, permitted payment method, amount and fees; check the original operation before any replacement monetary request.

KD-40179

Meaning: The quoted conversion would credit more than the receiving wallet current top-up limit.

Next action: Enter a smaller USD amount and review a new quote.

Prevention: Use this operation’s supported fields and current source-owned amounts/state; retain its original payment reference whenever a prior monetary outcome is unresolved.

KD-40192

Meaning: The outstanding balance requires reviewed settlement before erasure.

Next action: Settle any outstanding balance, or review cashout and explicit forfeiture options for a positive balance before deletion.

Prevention: Use the current signed-in country workspace, saved recipient and reviewed amounts/fees; preserve original operation evidence if an earlier financial result is unresolved.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Wallet and rewards - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-40193

Meaning: A wallet update could not complete within the safe contention limit.

Next action: Refresh wallet and original operation status before confirming another financial attempt.

Prevention: Use this operation’s supported fields and current source-owned amounts/state; retain its original payment reference whenever a prior monetary outcome is unresolved.

KD-40614

Meaning: A quoted reward lot or policy revision no longer matches. Check the original conversion status before requesting a replacement quote.

Next action: Check original status before requesting a replacement quote.

Prevention: Keep the exact quote and revision through confirmation.

KD-40615

Meaning: This quote is past its validity period. Check whether its original conversion completed before requesting another quote.

Next action: Check whether the original conversion completed before requesting a new quote.

Prevention: Confirm only a current quote after checking previous outcomes.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Wallet and rewards - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-90675

Meaning: Your available points cannot cover this amount. Pending, expired or otherwise unavailable points do not count toward conversion.

Next action: Review available points and lower the requested amount.

Prevention: Exclude pending, expired, reversed and already-converted points from spendable totals.

KD-10307

Meaning: A referral cannot name the same account as both referrer and new user. Review the optional referral information before continuing.

Next action: Correct or remove the optional referral to continue registration.

Prevention: Use the original optional owned referral link and remove invalid intent rather than attaching it to an existing account.

KD-10310

Meaning: The system could not find an unused referral code for this account. Contact support if this continues; do not replace an existing account to obtain a code.

Next action: Retry account creation only after checking its original outcome; an operator can review allocation.

Prevention: Retain the permanent issued-code namespace even after erasure.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Account closure - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-10265

Meaning: The account-deletion eligibility check could not confirm the account's outstanding obligations. This attempt did not create a deletion request, suspend the account or revoke its sessions.

Next action: Contact support with this code and the occurrence reference so the incomplete obligation check can be resolved before requesting account deletion again.

Prevention: Keep every linked country workspace and its account projection available for the deletion eligibility check; do not suspend the account before that read-only check succeeds.

KD-10266

Meaning: Account deletion is blocked by an unsettled payment or store purchase. This does not mean the payment failed or that another purchase is safe.

Next action: Review the original payment or purchase in Resolution Center and have its result reconciled before requesting deletion again; do not start a replacement purchase.

Prevention: Reconcile original provider operations to a confirmed settled or no-charge result before account deletion; a zero wallet balance alone does not prove that payments are settled.

KD-10274

Meaning: Account deletion cannot proceed while you still own a rental company that is not closed. Deletion will not invent a successor or silently abandon the company's obligations.

Next action: Close the rental company after resolving its obligations.

Prevention: Resolve the company's bookings and financial obligations, then use its supported closure workflow before requesting account deletion.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Account closure - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-10275

Meaning: Account deletion is blocked by an unresolved rental reservation, vehicle-return record, claim, dispute or extension. A completed or closed label alone does not prove every obligation was resolved.

Next action: Open the existing rental booking and resolve its outstanding requirement.

Prevention: Finish vehicle return and resolve rental cases and extensions through their recorded workflows before requesting account deletion.

KD-10276

Meaning: Account deletion cannot proceed because rental payment, deposit, settlement or external refund evidence is unresolved. A manual receipt or refund label does not itself prove independently reviewed money movement.

Next action: Ask rental finance to resolve the existing payment evidence before account deletion.

Prevention: Retain the original rental payment and receipt references until finance confirms settlement, deposit handling and any external refund.

KD-10314

Meaning: Review your available and pending reward points. Before requesting deletion, explicitly agree to permanently give up those points when deletion is carried out. This is separate from any wallet balance consent.

Next action: Review a complete account-wide preview and explicitly accept points forfeiture separately from wallet balance decisions.

Prevention: Review a complete account-wide preview and explicitly accept points forfeiture separately from wallet balance decisions.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Account closure - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-10315

Meaning: The saved points evidence is no longer current or no longer matches this deletion checkpoint. Review the existing deletion request status before acting. Obtain and review a fresh points preview only when making a new request.

Next action: For a new request obtain a fresh complete preview. For an existing request inspect its original country checkpoints before any supervised recovery.

Prevention: For a new request obtain a fresh complete preview. For an existing request inspect its original country checkpoints before any supervised recovery.

KD-10318

Meaning: A reward points conversion is pending or its result is unconfirmed. Check and resolve that original conversion before account deletion. Do not start a replacement conversion while its outcome is unknown.

Next action: Inspect and reconcile the original points conversion using its original command identity; do not create a replacement conversion.

Prevention: Inspect and reconcile the original points conversion using its original command identity; do not create a replacement conversion.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Courier and shopping - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-10337

Meaning: Receipt items, quantities or prices do not match the current requester-approved list.

Next action: Agree substitutions or additional budget before spending

Prevention: Agree substitutions or additional budget before spending. Keep any interrupted original operation key and revision until its outcome is reconciled.

KD-20286

Meaning: The bearer no longer meets the current country identity and vehicle requirements.

Next action: Review current courier readiness

Prevention: Review current courier readiness. Keep any interrupted original operation key and revision until its outcome is reconciled.

KD-20287

Meaning: The selected vehicle lacks current verification or sufficient declared capacity.

Next action: Choose a verified vehicle that fits the parcels

Prevention: Choose a verified vehicle that fits the parcels. Keep any interrupted original operation key and revision until its outcome is reconciled.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Courier and shopping - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-30525

Meaning: The bearer has not agreed to advance the approved goods budget and reimbursement terms.

Next action: Review and accept the goods advance terms

Prevention: Review and accept the goods advance terms. Keep any interrupted original operation key and revision until its outcome is reconciled.

KD-30527

Meaning: The agreement expired or its job changed before the decision.

Next action: Decline it and request fresh terms

Prevention: Decline it and request fresh terms. Keep any interrupted original operation key and revision until its outcome is reconciled.

KD-30531

Meaning: The route exceeds the country's service areas or road-distance limit.

Next action: Choose stops within current courier coverage

Prevention: Choose stops within current courier coverage. Keep any interrupted original operation key and revision until its outcome is reconciled.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Courier and shopping - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-30535

Meaning: The spending request expired, was decided or no longer matches the current budget.

Next action: Check the recorded budget decision

Prevention: Check the recorded budget decision. Keep any interrupted original operation key and revision until its outcome is reconciled.

KD-30536

Meaning: The proposed budget increase or its explanation does not meet the purchasing rules.

Next action: Enter a permitted higher budget and reason

Prevention: Enter a permitted higher budget and reason. Keep any interrupted original operation key and revision until its outcome is reconciled.

KD-30537

Meaning: This job has reached its limit for additional budget decisions.

Next action: Ask support to review further spending

Prevention: Ask support to review further spending. Keep any interrupted original operation key and revision until its outcome is reconciled.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Provider readiness and membership - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-40665

Meaning: The provider membership or its reviewed Free terms has not been provisioned. New provider work remains unavailable.

Next action: Refresh membership status. Ask an administrator to finish catalog or enrollment setup.

Prevention: Refresh membership status. Ask an administrator to finish catalog or enrollment setup.

KD-40691

Meaning: The provider membership or its reviewed Free terms has not been provisioned. New provider work remains unavailable.

Next action: Refresh membership status. Ask an administrator to finish catalog or enrollment setup.

Prevention: Refresh membership status. Ask an administrator to finish catalog or enrollment setup.

KD-90761

Meaning: Complete courier readiness before accepting new work.

Next action: Review courier readiness and eligible vehicles

Prevention: Use the current approved documents, actual eligible vehicle and declared capacity; refresh eligibility before offering new work.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Provider readiness and membership - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-40059

Meaning: The requested renewal/cancellation change is owned by the native store rather than the wallet-managed membership path.

Next action: Manage the subscription or scheduled change in its owning store, then reconcile its provider confirmation in the app.

Prevention: Use current, account-bound membership terms and reviewed entitlement evidence; do not treat a failed eligibility check as proof about an earlier payment.

KD-10028

Meaning: This App Store notification does not prove ownership by the recorded KiloDrive account.

Next action: Have the store-billing operator reconcile the original account and transaction; do not move the entitlement or request a replacement purchase.

Prevention: Keep the original signed transaction family and KiloDrive owner binding together during notification reconciliation.

KD-20091

Meaning: The server cannot currently complete the required authoritative store verification or durable recovery.

Next action: Keep the purchase pending and use its original recovery or support reference until verification is restored.

Prevention: Keep one purchase operation and reconcile its original signed transaction instead of buying again.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Provider readiness and membership - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-40107

Meaning: The Google purchase acknowledgement attempt did not return success or an accepted conflict response.

Next action: The purchase acknowledgement is not confirmed. Keep the existing purchase; its background recovery will review acknowledgement.

Prevention: Verify the exact app, account, product, country and reviewed terms before checkout; retain original purchase evidence when a store charge may already exist.

KD-40109

Meaning: Paid Apple recovery could not establish the complete independent transaction, family, history and refund proof.

Next action: The paid App Store transaction needs manual review. Keep the original operation reference and do not buy again.

Prevention: Verify the exact app, account, product, country and reviewed terms before checkout; retain original purchase evidence when a store charge may already exist.

KD-40110

Meaning: Independent Apple paid-purchase confirmation is temporarily unavailable.

Next action: Apple purchase confirmation is still unavailable. Keep this purchase for recovery and do not buy it again.

Prevention: Verify the exact app, account, product, country and reviewed terms before checkout; retain original purchase evidence when a store charge may already exist.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Provider readiness and membership - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-40111

Meaning: A store membership mapping does not satisfy the reviewed term, price, product or subscription-group contract.

Next action: Have the catalogue owner repair the reviewed mapping; reconcile an already purchased transaction instead of buying again.

Prevention: Verify the exact app, account, product, country and reviewed terms before checkout; retain original purchase evidence when a store charge may already exist.

KD-40112

Meaning: The existing store renewal has no matching recorded membership product mapping.

Next action: Recover the original reviewed product mapping and reconcile the renewal without starting another purchase.

Prevention: Verify the exact app, account, product, country and reviewed terms before checkout; retain original purchase evidence when a store charge may already exist.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Rental fleet and authorization - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-10066

Meaning: The rental's current payment hold cannot be authoritatively verified for the required rental period.

Next action: Contact the rental team to verify the existing hold or arrange an approved option with explicit consent; do not retry a new hold blindly.

Prevention: Keep one original authorized payment and verify provider hold coverage through the required return horizon.

KD-10250

Meaning: The existing rental hold does not cover the required period and an approved payment option must be arranged.

Next action: Contact the rental team to arrange an approved payment option; consent explicitly before any new hold.

Prevention: Check the original authorization deadline and capabilities before extending or handing over the rental.

KD-20079

Meaning: The rental vehicle cannot be archived or have protected identity/compliance changed while an open booking exists.

Next action: Complete or cancel open bookings through their authorized settlement/release workflow first.

Prevention: Review current booking, financial receipts, invitation permissions and vehicle policy before confirming the corresponding action.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Rental fleet and authorization - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-20080

Meaning: Rental availability approval requires at least one stored vehicle image.

Next action: Add an image and ask an authorized reviewer to assess the vehicle again.

Prevention: Add a suitable rental image before asking for availability approval.

KD-20235

Meaning: The selected vehicle lacks current approved compliance for the full rental period.

Next action: Ask the provider to verify this vehicle's registration, insurance and required fitness evidence, or choose another vehicle.

Prevention: Providers must verify the current vehicle policy version and compliance dates before making a rental available.

KD-20265

Meaning: The branch still has active vehicle listings. Move or archive them before deactivating the branch.

Next action: Review branch fleet

Prevention: The branch still has active vehicle listings. Move or archive them before deactivating the branch.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

Rental fleet and authorization - error guidance

Use the exact KD code and occurrence message. The live outcome and correlation reference take precedence over a catalogue default. For an unknown or in-progress payment, booking or membership result, reconcile the original action; do not submit another payment.

KD-20266

Meaning: This physical vehicle is already saved or listed. Select its existing record instead of creating a duplicate.

Next action: Select existing vehicle

Prevention: This physical vehicle is already saved or listed. Select its existing record instead of creating a duplicate.

KD-30148

Meaning: This action requires valid current rental agreement evidence and the signatures required by its current stage.

Next action: Open the current retained agreement and resolve its evidence or signature requirement.

Prevention: Review the retained current terms and exact document proof with both parties; do not reconstruct accepted terms or bypass missing signatures.

Other codes: open https://kilodrive.com/help/codes and search the complete code. Include the task, time, app version and correlation reference when contacting Support; never send passwords, verification codes or payment tokens.

More supported workflows

Open the linked procedure for steps and outcome checks. Availability remains country-, account- and permission-dependent.

Recurring rides and splitting a fare

Ride Hailing → Recurring rides; eligible ride → Split fare

For a recurring ride, choose pickup and destination, category, proposed fare, pickup time and at least one weekday. Read the displayed scheduling timezone before saving. Use Schedule active to suspend future requests when your routine changes.

Assisted, family and business travel

My Account / travel profiles → applicable assistance or travel profile

Open Assisted rider profile when available. Enable the profile and specify practical boarding, mobility, hearing or vision preferences, service animal and extra boarding time. Enter wheelchair dimensions or weight only when relevant. Save and review the preferences before requesting a ride.

Wallet transfers and top-up cards

Billing & Financial → wallet transfers / top-up cards, where available

Check the wallet account, available balance and currency. Add the recipient by their email or phone through the recipient selector and confirm the resolved person. A saved contact alone does not authorize a transfer.

Courier schedules, changes and refund decisions

Shipping → saved drafts / recurring jobs; assigned job → changes and refunds

Save a package-delivery draft before creating a recurring courier schedule. Choose daily or weekly frequency, collection time, IANA timezone, first/last date, skip dates and maximum quote per job. Read the consent and save.

More supported workflows

Open the linked procedure for steps and outcome checks. Availability remains country-, account- and permission-dependent.

Vehicle care, calculators and discovery controls

My Account / Vehicles; Tools; Personalization; About

Where account-owned vehicle tools are available, open the vehicle and record odometer, servicing, tyres, brakes, defects, documents and expenses. Review upcoming maintenance before using the vehicle for work. Saving a vehicle does not make it approved for passenger, courier or rental service.

Plan driver work and understand profitability

Driver workspace → Business toolkit / financial tools

Open the toolkit overview and select the reporting period. Compare completed/cancelled trips, distance, average trip, membership utilization and available/held money. A payout projection is not a confirmed cashout.

Complete service-specific tasks without mixing workspaces

Workspace switch → Driver / Courier / Vehicle Rental

Switch to the service that owns the task. Driver offers, courier custody and rental bookings have separate permissions and lifecycle states. Use My Services to resolve service setup; do not buy a plan to repair an unapproved document.

Small rewards that add up

Ride awards belong to the customer; courier-request awards belong to the sender. Providers can earn qualifying referral rewards. Completing work as a driver or courier is not a separate provider award under these defaults.

Open Billing & Financial, then Rewards & referrals to see your available and pending points, history and conversion options. The default programme applies to Jamaica, Cayman Islands, Barbados, Trinidad and Tobago, Bermuda, United States and Canada. Country wallet currency and provider-plan minimums remain separate.

Ten points have a reference value of one US cent. A single point can therefore preserve a tenth of a cent without rounding it away. Convert at least 100 points, in increments of 10; a provider plan may require a higher minimum. The app quotes the actual credit in your wallet currency using an approved current exchange rate.

1. Complete eligible work and wait for verified settlement. Inspect the pending, available and expiry information in Rewards; configured hold periods and reversal rules determine when points can be used.
2. Check available points and the displayed conversion minimum.
3. Review the exact wallet-credit quote, currency and expiry, then confirm once.
4. If interrupted, check the existing conversion status before trying again. Verify the receipt and balance.

No time-only expiry is applied by these defaults. The programme has a 1,000,000-point country issuance budget and a 10,000-point individual lifetime cap. Fraud review, refunds and reversals can delay or reverse points. Cash trip completion alone is not proof of collection. Rewards never bypass cashout limits, source verification or wallet safeguards.

Choose goods cash collection only when needed

Goods cash collection is an optional courier workflow. It is separate from the courier service fare and from a shopping reimbursement. An ordinary delivery does not automatically ask the recipient to pay for its contents.

1. Create the delivery with accurate pickup, destination, package and handling information. Choose cash or wallet for the service fare where offered.
2. Once a courier is assigned, open the job's goods-cash collection action before pickup.
3. Choose the payer, recipient stop where applicable, currency and itemised parcel prices and quantities. Read and accept the cash-goods terms.
4. The courier reviews and accepts the agreement. Until that consent is recorded, do not assume cash collection is authorized.
5. At the actual handoff, record collected quantities, amount and receipt evidence. Follow the separate remittance process and verify its final status.

Outstanding courier exposure is capped at five times the per-job limit. Already-paid goods and buy-and-deliver reimbursement cannot be charged again as goods COD. A delivery status is not a receipt for remitted cash. If the amount, payer or receipt differs, preserve evidence and use the job-linked dispute/support path. Do not create a replacement payment merely because the app was interrupted.

Read the current country Courier and Bearer Agreement. A new required version must be accepted explicitly; past acceptance is not silently copied. Local licensing, mandatory rights, language requirements and restricted-goods rules still apply.

Choose bidding or exact-fare assignment

When requesting a ride, leave the exact-fare automatic acceptance checkbox off to review driver bids yourself. Select it only if you want KiloDrive to accept an eligible driver's offer at exactly your proposed fare. A counteroffer or different amount still requires your review. Ranking nearby drivers does not itself assign someone.

Automatic acceptance uses the same current driver readiness, membership, vehicle, blocking, wallet and revision checks as manual acceptance. Review the confirmed driver, vehicle and fare before travelling. If no eligible driver accepts, no assignment is guaranteed.

At the destination

Automatic trip completion can settle a wallet-funded, in-progress, unpaused trip when the server confirms stationary arrival. It requires at least one minute since the start, all planned stops completed or explicitly skipped, and at least three accurate destination observations over at least 30 seconds. Samples must remain within 50 metres, have accuracy within 25 metres and show speed no higher than 1 metre per second. The latest observation must be fresh and gaps must be no longer than 15 seconds.

The server rechecks trip state and the normal safety and financial rules before settlement. Poor GPS, movement, a pause, unfinished stops, an unresolved obligation or a concurrent trip change can defer completion. Automatic completion cannot invent a location exception or confirm cash collection. Cash and external-payment trips still require manual completion. Continue to use the trip's normal completion or support action when necessary.

Confirm the result

Look for Completed, the payment result and the receipt. Do not interpret a disconnected map or closed screen as completion. If the result is uncertain, refresh the existing trip before taking another financial action. A retry reconciles committed server state; it must not charge the same trip twice.

Getting-started videos and official channels

After your first provider-service onboarding submission, the app may offer an optional welcome video. The submission can still require review before you may accept work. Select Watch video to play it inside KiloDrive, or Continue to KiloDrive to proceed immediately. If the network or video is unavailable, continue and try again later. Replay either guide from Help & Support → Getting Started.

Start with this guide: KiloDrive for Transportation Providers. Other audience: KiloDrive for Customers. The videos are optional orientation; they do not grant service approval, identity verification or a paid membership. YouTube playback uses YouTube and its privacy terms.

Follow KiloDrive

• X
• Facebook
• TikTok
• YouTube
• Instagram

For an account, payment, trip or safety issue, use in-app Help & Support and keep the support code and correlation reference. Do not send passwords, verification codes or private documents to a social-media account.

Glossary

Rental booking lifecycle

The controlled progression from quote and authorization through booking, handover, return, settlement and dispute.

Maintenance block

A date range that prevents a rental vehicle being booked or handed over while unavailable or unsafe.

Rental condition evidence

Timestamped pre- and post-rental photos, odometer, fuel or charge and damage records.

Compliance gate

The server-side evidence, vehicle, membership, block-list, duty, and trip-state checks a driver must pass before receiving or submitting a bid.

Any driver

An opt-in country-wide request surface governed by driver filters and notifications rather than only the Near Me expansion.

Active-trip telemetry

Location samples collected for approach, trip progress, safety, and RideCheck while an eligible assignment is active, including permitted background operation.

Scheduled guarantee

A state reached only after a reserved driver reconfirms and KiloDrive rechecks eligibility; a future request alone is not guaranteed.

Chain of custody

The ordered parcel pickup, OTP/QR, evidence, stop, delivery, failed-attempt, and return events that identify who held the parcel.

Outbox

The durable queue written with a business change so notifications and external effects can retry without repeating the financial or trip mutation.

Smart ranking

The proximity, ETA, traffic, eligibility, and quality score used to stage notifications. Standard rides remain negotiated and rider-selected.

Membership entitlement

The current Free, Silver, or Gold operational limits and service period verified by the API. KiloDrive does not deduct a trip commission from driver earnings.

Primary vehicle

The active assigned vehicle used for bidding eligibility; required registration, fitness, and insurance evidence must remain valid.

Settlement ledger

The immutable minor-unit records for fare, fees, taxes, tips, holds, releases, refunds, cash debt, and driver earnings.

Alphabetical task index

Choose a task to open its instructions. Page numbers refer to this PDF edition.