KiloDrive warning and error reference
KD-20316 — Rental Profile Picture Required
The rental provider requires the renter to have a profile picture.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Add a profile picture in My Data, then refresh rental eligibility.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The rental provider requires the renter to have a profile picture.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Review the vehicle's requirement checklist and current provider profile before submitting the booking or edit.
- Likely causes
- The account does not currently have an accepted profile picture.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-20316
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.