KiloDrive warning and error reference
KD-10266 — Account Deletion Payment Pending
Account deletion is blocked by an unsettled payment or store purchase. This does not mean the payment failed or that another purchase is safe.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Review the original payment or purchase in Resolution Center and have its result reconciled before requesting deletion again; do not start a replacement purchase.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- Account deletion is blocked by an unsettled payment or store purchase. This does not mean the payment failed or that another purchase is safe.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Reconcile original provider operations to a confirmed settled or no-charge result before account deletion; a zero wallet balance alone does not prove that payments are settled.
- Likely causes
- An existing payment or purchase still needs a confirmed completion, cancellation or no-charge result.
- A payment authorization, delayed provider result or unresolved purchase requires reconciliation even if the wallet balance is zero.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10266
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.