KiloDrive warning and error reference
KD-20234 — Rental Identity Verification Required
A driver on this rental is not currently verified as an active account.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Complete account identity verification, then ask the provider to recheck every driver on this rental.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- A driver on this rental is not currently verified as an active account.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Complete identity verification for every active rental driver before reserving or extending.
- Likely causes
- The cell account is inactive or the central account is inactive, deleted, or has no valid identity-verification timestamp.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-20234
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.