KiloDrive warning and error reference
KD-20317 — Rental Verified Identity Required
This rental requires KiloDrive-verified identity before a booking can proceed.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Complete identity verification, then refresh the vehicle's requirements.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- This rental requires KiloDrive-verified identity before a booking can proceed.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Review the vehicle's requirement checklist and current provider profile before submitting the booking or edit.
- Likely causes
- The account has not completed the required identity verification.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-20317
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.