KiloDrive warning and error reference
KD-10314 — Account Deletion Points Consent Required
Review your available and pending reward points. Before requesting deletion, explicitly agree to permanently give up those points when deletion is carried out. This is separate from any wallet balance consent.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Review a complete account-wide preview and explicitly accept points forfeiture separately from wallet balance decisions.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- Review your available and pending reward points. Before requesting deletion, explicitly agree to permanently give up those points when deletion is carried out. This is separate from any wallet balance consent.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Review a complete account-wide preview and explicitly accept points forfeiture separately from wallet balance decisions.
- Likely causes
- Live available or pending point lots exist but explicit points forfeiture consent is absent. Legacy wallet consent cannot authorize points forfeiture.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10314
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.