KiloDrive warning and error reference
KD-20233 — Rental Identity Or Licence Evidence Invalid
The approved identity or licence document cannot be trusted through the rental return date.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Ask the rental provider to review current identity and licence documents before continuing.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The approved identity or licence document cannot be trusted through the rental return date.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Keep approved identity and licence evidence current for the entire rental, including any extension.
- Likely causes
- An identity or licence record is absent, has the wrong owner or type, lacks review evidence, expires too soon, or refers to an untrusted upload.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-20233
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.