KiloDrive warning and error reference
KD-10250 — Rental Reauthorization Required
The existing rental hold does not cover the required period and an approved payment option must be arranged.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Contact the rental team to arrange an approved payment option; consent explicitly before any new hold.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The existing rental hold does not cover the required period and an approved payment option must be arranged.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Check the original authorization deadline and capabilities before extending or handing over the rental.
- Likely causes
- Stored original authorization evidence is not current, identity-matched or sufficient for the requested period; extension review can also find no unique original authorization.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10250
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.