KiloDrive warning and error reference
KD-20023 — Identity Evidence Expired
The selected identity document is expired and cannot be approved.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Request renewed evidence and review the replacement document before approval.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The selected identity document is expired and cannot be approved.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Submit current evidence and review expiry before approval.
- Likely causes
- Its expiry is at or before the review time or its status is Expired.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-20023
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.