KiloDrive warning and error reference
KD-10265 — Account Deletion Preflight Unavailable
The account-deletion eligibility check could not confirm the account's outstanding obligations. This attempt did not create a deletion request, suspend the account or revoke its sessions.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Contact support with this code and the occurrence reference so the incomplete obligation check can be resolved before requesting account deletion again.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The account-deletion eligibility check could not confirm the account's outstanding obligations. This attempt did not create a deletion request, suspend the account or revoke its sessions.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Keep every linked country workspace and its account projection available for the deletion eligibility check; do not suspend the account before that read-only check succeeds.
- Likely causes
- The deletion check could not reach a required country workspace or its account records.
- The required deletion-check service was not available or did not finish within its bounded deadline.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10265
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.