KiloDrive warning and error reference
KD-20024 — Identity Evidence Incomplete
The identity approval lacks the required current pending document or licence back image.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Request complete replacement evidence before recording approval.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The identity approval lacks the required current pending document or licence back image.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Review the exact account-owned current submission and both required licence images.
- Likely causes
- The document is missing or not pending, a driver case is not a licence, or licence back evidence is absent.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-20024
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.