Effective date: 11 August 2026.
These Terms of Service (ÔÇ£TermsÔÇØ) are a legally binding agreement between you and the KiloDrive operating entity identified for your country (ÔÇ£KiloDrive,ÔÇØ ÔÇ£we,ÔÇØ ÔÇ£us,ÔÇØ or ÔÇ£ourÔÇØ). They govern your access to and use of the KiloDrive applications, websites, portals, communications, technology, ride marketplace, parcel-delivery marketplace, wallet, memberships, safety tools, and related services (the ÔÇ£PlatformÔÇØ).
Read these Terms carefully. If you do not agree, do not create an account or use the Platform. Country schedules, driver or business agreements, payment terms, promotion rules, community standards, and notices presented for a feature form part of these Terms. Mandatory consumer rights cannot be excluded.
1. KiloDriveÔÇÖs role
KiloDrive provides a technology marketplace through which riders and parcel senders can request services and propose a fare, and eligible independent drivers or driver businesses can accept or make a counteroffer. Unless a country schedule expressly states otherwise, KiloDrive does not itself provide transportation, act as a common carrier, own driver vehicles, employ drivers, or guarantee that any request will receive an offer. The contract to perform a ride or delivery is between the customer and the selected independent provider, subject to KiloDriveÔÇÖs payment-collection, safety, support, and marketplace rules.
2. Eligibility and authority
You must be at least 18 years old or the age of legal majority in your country, have legal capacity, and not be prohibited from using the Platform. You may not register as a driver unless you meet every local age, licence, insurance, permit, fitness, and work-authorization requirement. If you act for a company, sole trader, partnership, fleet, or other organization, you confirm that you have authority to bind it; ÔÇ£youÔÇØ includes that entity.
3. Accounts and security
Provide accurate, current, and complete information and promptly update it. You may maintain only accounts and roles KiloDrive authorizes. Do not impersonate another person, create deceptive or duplicate accounts, transfer an account, allow unauthorized use, or evade a suspension. Keep passwords, devices, passkeys, recovery codes, one-time codes, and sessions confidential. Notify KiloDrive promptly of suspected compromise. You are responsible for activity under your account to the extent permitted by law.
KiloDrive may require phone confirmation, strong passwords, two-factor authentication, device integrity checks, identity verification, or re-verification. A new driver may explore limited app functions before completing onboarding but cannot receive trips until required eligibility steps are satisfied. Failure to set a password within an offered onboarding period may require account recovery.
4. Licence and acceptable use
Subject to these Terms, KiloDrive grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the app and access the Platform for its intended purpose. You may not copy, sell, rent, sublicense, reverse engineer except where law cannot prohibit it, scrape, frame, mirror, circumvent security, probe systems without authorization, automate abusive requests, manipulate bids or ratings, interfere with service, introduce malware, misuse APIs, harvest personal information, or use KiloDrive intellectual property except as expressly permitted.
5. Requests, offers, and assignment
A rider or sender enters the route, timing, service details, and proposed fare. Nearby eligible drivers may view the request during its offer window. If nobody accepts, the search area may expand within configured limits. Drivers may accept or counteroffer where permitted. Offers can expire, be withdrawn, or become stale. A request is not confirmed until the customer selects a valid offer and the Platform atomically records the assignment. Simultaneous acceptance attempts may result in one success and one conflict. KiloDrive does not guarantee availability, a particular driver, price, ETA, route, or completion.
6. Rides
Participants must verify the displayed driver, rider, vehicle, and plate; use seat belts and legally required restraints; respect occupancy and luggage limits; obey lawful safety instructions; and follow the required trip lifecycle. A driver must not start a trip before the required arrived state and rider PIN or geofence confirmation where enabled, except an authorized and audited administrative override. Drivers must not mark a trip complete early. Riders must not pressure a driver to speed, drive unsafely, carry excess passengers, or violate law.
7. Parcel deliveries
The sender must accurately describe, lawfully possess, securely package, label, and provide authorized pickup and recipient details for every item. Unless expressly supported, do not send illegal, stolen, hazardous, explosive, flammable, toxic, biological, weapon-related, counterfeit, perishable, live, high-value, controlled, cash-equivalent, or privacy-invasive items. Drivers may refuse unsafe, unlawful, misdescribed, oversized, or improperly packaged items. KiloDrive or a provider may inspect, return, store, surrender, or dispose of items where lawful and reasonably necessary. Proof of pickup and delivery, recipient confirmation, and chain-of-custody information may be required.
8. Drivers and driver businesses
Drivers are independent providers and are not guaranteed requests, hours, territory, income, minimum earnings, benefits, or reimbursement. Drivers choose when to go online and which eligible requests to accept, subject to safety, membership, trial, duty-time, and marketplace controls. Drivers must maintain all licences, permits, insurance, registrations, inspections, tax registrations, devices, data access, vehicles, training, and records required by law and these Terms.
A driver business is responsible for its representatives, beneficial-owner and registration information where required, approved vehicles, insurance, tax and employment or contractor obligations, and ensuring that only the approved driver uses an assigned account. KiloDrive may verify documents, expiry, identity, prior-platform rating claims, business status, and continuing eligibility. Approval can be withheld, restricted, or withdrawn.
9. Driver safety and duty
Drivers must drive attentively, comply with traffic and transport law, maintain a roadworthy clean vehicle, never drive impaired or dangerously fatigued, and stop work when unfit. Country-configured duty windows may warn drivers and block new assignments at a threshold while allowing safe completion of an existing journey. Location, route, incident, and duty records may be used for safety and compliance.
10. Fares, fees, and taxes
The customerÔÇÖs proposed fare and selected driver offer establish the base service price, subject to disclosed changes for added stops, waiting, route changes, tolls, cancellation, damage, cleaning, taxes, or other authorized adjustments. Before confirmation, review the currency, payment method, estimated route, membership or other platform charges where shown, and applicable conditions. Mapping, traffic, route, and ETA information is an estimate and may be inaccurate or unavailable.
Drivers are responsible for their own expenses and taxes unless law or a country schedule states otherwise. KiloDrive may calculate, deduct, collect, report, or remit commission, fees, withholding, or tax where authorized or legally required.
11. Wallet, cash, escrow, and memberships
Wallet balances are recorded in the country currency as integer minor units. A wallet is not a bank account or insured deposit, does not earn interest, and cannot be converted across currencies unless KiloDrive expressly launches a compliant conversion service. When travelling, you may require a wallet in the service country or an external payment method.
Wallet rides transfer value according to the recorded settlement. Eligible parcel deliveries may place the accepted fare on hold and release it to the driver, the agreed amount after valid completion; eligible cancellation releases the hold back to the sender. Cash services record the payment and any disclosed obligations. Immutable ledger references, idempotency keys, and reconciliation controls prevent duplicate financial effects but do not eliminate provider delays.
Driver memberships may set bid, vehicle, visibility, cashout, renewal, or feature limits. Fees, duration, trial eligibility, proration, renewal, grace, and cancellation terms shown at purchase apply. A plan does not guarantee demand or earnings.
12. Top-ups, cashouts, payouts, refunds, and chargebacks
External payment and payout status depends on the relevant provider. KiloDrive may apply minimums, maximums, rolling limits, cooldowns, identity checks, device-risk controls, review, fees, and processing periods. A pending or unknown provider outcome must be reconciled before re-execution. Cashouts may be held pending approval. Rejection returns the hold; approval does not guarantee the receiving institutionÔÇÖs timing. Chargebacks, reversals, refunds, or fraud may create a negative balance or debt where permitted. Masked payout details are displayed; you are responsible for verifying them.
13. Cancellations, no-shows, route changes, and disputes
Cancellation rights and charges depend on service state, timing, conduct, payment method, local law, and the policy shown before booking. A material change to route, stops, passenger count, parcel, waiting time, or destination may require agreement and a price adjustment. Complete-versus-cancel conflicts are resolved from authoritative state, telemetry, ledger, and audit records. Report incorrect charges, non-delivery, damage, misconduct, or safety concerns promptly and provide truthful relevant evidence.
14. Safety and emergencies
KiloDrive provides controls intended to reduce risk, including verification, private document review, phone confirmation, trip sharing, chat and calling, route and ETA monitoring, duty limits, safety events, fraud review, and audit trails. These controls do not guarantee identity, conduct, roadworthiness, service quality, or safety. KiloDrive is not an emergency service. In immediate danger, contact local emergency authorities first. KiloDrive may preserve and disclose relevant trip, location, vehicle, account, or communication records in response to a safety incident or valid legal request.
15. Conduct and non-discrimination
Treat every person with dignity. Harassment, discrimination, threats, violence, sexual misconduct, stalking, retaliation, fraud, coercion, dangerous conduct, weapons contrary to policy or law, property damage, smoking or substance misuse in a vehicle, and interference with safety features are prohibited. Do not use communications for unrelated solicitation or contact another participant after the legitimate service purpose ends.
16. Ratings, communications, and user content
You may submit ratings, messages, photographs, documents, support evidence, and other content. You retain ownership, but grant KiloDrive a worldwide, non-exclusive, royalty-free licence to host, reproduce, format, transmit, analyze, and use that content only as reasonably necessary to operate, secure, improve, support, investigate, promote (with appropriate permission), and comply with law concerning the Platform. You confirm you have the necessary rights and that the content is accurate where required, lawful, relevant, and does not infringe privacy, confidentiality, publicity, or intellectual-property rights.
KiloDrive may restrict or remove content, adjust ratings affected by fraud or abuse, and preserve evidence. Do not record or publish another person without lawful authority. See the Intellectual Property Notice.
17. Promotions, referrals, and reviews
Promotions are limited to their intended audience, country, period, purpose, and account; they have no cash value unless stated and may not be sold, duplicated, publicly distributed, or combined unless allowed. KiloDrive may correct or withdraw a promotion used in error, fraudulently, or contrary to its rules. Store-review prompts may follow positive milestones but do not affect pricing, access, dispute handling, or service priority.
18. Privacy
The Privacy Policy and Cookie Policy explain how information is handled. You must respect information received about another user and use it only to complete the service, address safety, or comply with law. Do not retain, sell, publish, or misuse another personÔÇÖs location, phone, recipient, trip, or delivery information.
19. Third-party services and devices
The Platform depends on app stores, operating systems, networks, devices, maps, traffic, payment, payout, identity, cloud, communications, and other providers. Their terms may apply. You are responsible for compatible equipment, updates, data access, and carrier charges. KiloDrive is not responsible for independent third-party services, outages, or content, but will use reasonable operational controls and provider recovery procedures.
20. Suspension, investigation, and termination
KiloDrive may warn, limit, pause payments, place funds on hold, require re-verification, deactivate a vehicle, suspend, or terminate access when reasonably necessary for safety, suspected fraud, expired documents, non-payment, legal compliance, abuse, material breach, excessive risk, or protection of users or the Platform. Urgent action may occur without advance notice. Where appropriate and legally required, we will provide a reason and review or appeal route. You may stop using the Platform and request account deletion, subject to outstanding obligations and lawful retention.
21. Platform availability and changes
The Platform is provided on an ÔÇ£as availableÔÇØ basis. Features, countries, providers, service areas, eligibility, and configuration may change. Maintenance, internet conditions, disasters, provider failure, government action, labour disruption, cyber incidents, and other events beyond reasonable control may delay or interrupt service. We do not promise uninterrupted access, a successful match, a particular route, or error-free information.
22. Disclaimers and liability
To the maximum extent permitted by applicable law, KiloDrive disclaims implied warranties not expressly stated, including merchantability, fitness for a particular purpose, and non-infringement. Independent providers are responsible for the transportation or delivery they perform. KiloDrive does not guarantee the conduct, identity, quality, suitability, legality, insurance, or ability of any user or independent provider.
Nothing excludes liability that cannot legally be excluded, including mandatory consumer rights or liability for fraud, wilful misconduct, or personal injury where exclusion is prohibited. Subject to those rights, KiloDrive is not liable for indirect, incidental, special, punitive, exemplary, or consequential loss; loss of profit, opportunity, data, reputation, or business; or loss arising from a transaction between users, third-party service, unauthorized account use, prohibited parcel, or event beyond reasonable control. Any monetary cap must be stated in the applicable country schedule and reviewed under local law; no unstated cap is created by these Terms.
23. Your responsibility and indemnity
To the extent permitted by law, a business user or driver will indemnify KiloDrive and its personnel against third-party claims, penalties, losses, and reasonable costs arising from that userÔÇÖs unlawful transportation or delivery, invalid licence or insurance, tax failure, prohibited parcel, unauthorized representative, infringement, misuse of personal information, or material breach. This does not require a consumer to indemnify KiloDrive where prohibited by law or for KiloDriveÔÇÖs own unlawful conduct.
24. Dispute resolution and governing law
Contact support first so we can investigate and attempt an informal resolution. The governing law, court, mediation, arbitration, regulator, consumer forum, and any opt-out right must be specified in the country schedule presented to you. KiloDrive does not impose a universal arbitration or class-action waiver through these general Terms. Nothing prevents urgent injunctive relief, a report to an authority, or use of a mandatory consumer process.
25. General terms
You may not assign these Terms without consent; KiloDrive may assign them as part of a reorganization or transfer of the relevant service, subject to law. If a provision is unenforceable, it is limited or removed only to the minimum extent and the remainder continues. Failure to enforce is not a waiver. Headings aid reading only. Electronic notices and acceptance are valid where law permits. These Terms and incorporated supplemental terms are the entire agreement concerning the Platform, except a separate signed agreement.
26. Changes and contact
We may update these Terms for legal, safety, operational, or product reasons. Material changes will be notified and take effect prospectively after any required notice or renewed consent. Continued use after the effective date constitutes acceptance only where lawful. Questions and legal notices may be submitted through Contact Us.