KiloDrive warning and error reference
KD-40059 — Manage Membership With Provider
The requested renewal/cancellation change is owned by the native store rather than the wallet-managed membership path.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Manage the subscription or scheduled change in its owning store, then reconcile its provider confirmation in the app.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The requested renewal/cancellation change is owned by the native store rather than the wallet-managed membership path.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Use current, account-bound membership terms and reviewed entitlement evidence; do not treat a failed eligibility check as proof about an earlier payment.
- Likely causes
- Billing projection has a store platform, or a scheduled pending change has a source other than wallet.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-40059
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.