Safety is shared, but the platform must do its part
KiloDrive combines verification, permissions, trip controls, communication, monitoring, support, and evidence. These measures reduce risk but cannot guarantee that every incident will be prevented.
Before a driver can take work
Gates can require an approved profile, verified contact, approved licence, profile image, compliant primary vehicle, current registration, insurance and fitness, membership, fresh location, online state, no conflicting work, and trust eligibility. Expiry or rejection can remove eligibility.
Before a rider gets in
Compare the driver name, photo, rating context, completed trips, vehicle, colour, and plate in the app with the person and vehicle that arrive.
Active-trip location and RideCheck
During assigned or active trips, background driver location supports navigation, rider progress, reconstruction, and safety. Android shows an ongoing notification and iOS shows the system background-location indicator. RideCheck can flag configured route changes, stops, or telemetry gaps and ask whether the rider is okay. Read the Privacy Policy for collection, sharing, retention, deletion, and stopping instructions.
Communication without unnecessary exposure
In-app chat and calling are limited to authorized participants and relevant states. Trusted contacts and time-limited sharing provide bounded progress without a permanent public location link.
When something feels wrong
- Contact local emergency services first for immediate danger.
- Move to a safe public place when possible.
- Use safety actions to share, call, report, or create a case.
- Preserve the reference, time, and relevant evidence without publishing private information.
Driver safety matters too
Drivers can use feedback, eligible block controls, duty protections, upfront route and fare data, and support escalation. Riders must not harass, overload, distract, threaten, or pressure drivers to break the law.
After an incident
A safety case can record severity, owner, response target, evidence, acknowledgement, escalation, and closure reason. Access is restricted and audited.