Help, safety, privacy, and partnerships
Contact us
Get help with an account, trip, payment, membership, delivery, rental, safety concern, privacy request, or partnership.
Start with the right support path
Use in-app support when the question concerns an account, trip, delivery, rental, payment, membership, document, or safety event. Linking the record gives support a reliable timeline.
What you can report
- Account, verification, security, or contact concerns
- Trip, route, fare, cancellation, review, or payment issues
- Wallet, transfer, voucher, cashout, refund, chargeback, or membership questions
- Parcel custody, proof, failed delivery, or return concerns
- Rental booking, agreement, inspection, mileage, fuel, extension, damage, or settlement issues
- Privacy rights or business and partnership enquiries
A case you can follow
A support case receives a human-readable reference and can move through Received, Reviewing, Waiting for information, and Resolved. Participants can reply and attach approved evidence while it is open.
Help us investigate
Include the relevant reference, approximate date, and a concise explanation. Never send passwords, OTPs, recovery codes, full card data, bank credentials, private keys, or identity files through ordinary email.
Safety emergencies
KiloDrive support is not an emergency service. Contact local emergency services first for immediate danger.
Email: [email protected]
Send a message
Protect your account: Do not send passwords, one-time codes, recovery codes, full card numbers, bank credentials, or unnecessary identity documents.