1. Welcome to KiloDrive

KiloDrive connects customers with independent drivers, parcel delivery providers, and vehicle rental providers. Your home dashboard is the fastest way to start.

Mobile navigation

Use the side menu to move among Home, rides, rentals, deliveries, wallet, favorites, calculators, reports, profile, Privacy & Safety, settings, and support. On larger screens the same destinations appear in a navigation rail.

2. Install, connect, and sign in

1. Install KiloDrive from the official Apple App Store or Google Play listing. Never install a package sent through an unknown link.
2. Complete the introductory wizard. Choose your country, Ride, and language. The app checks both internet and KiloDrive API connectivity.
3. For fast sign-in, open the Phone tab, enter your supported local or international number with the selected calling code, select SMS (preferred) or WhatsApp, and request a code.
4. Enter the one-time code. Resend becomes available after 30 seconds; the issued code expires after ten minutes.
5. Alternatively use email/password or an available Google, Apple, or Facebook sign-in button. A first-time identity continues through profile completion.
6. Confirm your first name, last name, email and contact number. Your signup email is also used for email confirmation.

Connection diagnostics

Before authentication, use the available connectivity diagnostics to distinguish no internet from an unavailable KiloDrive service. Review About and language settings; retry when connectivity is restored.

Verify a phone by voice call

In Contact details, choose Call me with a code when it is available. KiloDrive uses AWS End User Messaging Voice to call the international-format number and read a six-digit code twice. Enter it in the dedicated verification screen. Resend is available after 30 seconds, the code expires after ten minutes, and repeated incorrect attempts lock the challenge. Standard carrier charges may apply.

3. Profile and identity verification

1. Tap your name or picture in the menu to open Profile.
2. Add a profile photograph and confirm your phone and email.
3. Tap the amber Identity unverified badge to open the Identity Center.
4. Enter date of birth and gender, choose an identity-document type, and upload clear images. Driver’s licences and identity cards require front and back; passports require the identity page.
5. Submit and monitor the review status. Rejected submissions display a reason and can be replaced.

Supported identity evidence may include passports, driver’s licences, national IDs, military IDs, birth certificates, marriage certificates, Social Security cards, voter registration cards and naturalization certificates, subject to market rules.

Submitting a protected document

Choose the camera, photo picker, or PDF/image file picker from the document row. KiloDrive lets you crop and rotate photos and compresses them before upload. Files must be genuine PDF, JPEG, or PNG content and no larger than 10 MB. Driver’s licences, military IDs, and national ID cards require front and back; a passport uses its identity page.

The server verifies the file signature, scans it, records a checksum, and stores it under a randomized key in encrypted private S3 storage. Only the owner and authorized reviewers can download it. The administrator alert contains the case reference—not the document—and is retried safely if email is temporarily unavailable.

4. Request, bid, and complete a ride

Create the request

1. From Home choose Hail a Cab.
2. For origin, type an address, choose a saved place, or use current GPS location. Type the destination and select a verified search result.
3. Choose the vehicle category, number of adults, pickup time, and payment method. Cash is selected by default when it is the only usable option.
4. Choose Near Me or Any driver, then review distance, traffic-aware ETA, alternate routes, toll indication, realistic response time, pickup probability, and the suggested fare range.
5. Enter your fare proposal. If paying by wallet, it cannot exceed available funds. Optionally enable exact-fare auto-accept, then submit the offer.

Choose the ride shape

Immediate and scheduled rides can include ordered intermediate stops. Round trips record a turnaround and waiting period. Hourly hire shows the booked minutes, the driver's disclosed hourly rate, and any configured minimum/maximum. Editing the fare from the offers screen updates the shared request so the creation and offer views do not show different amounts.

Scheduled guarantee status

If replacement cannot be secured before the country cutoff, the app says Not guaranteed. KiloDrive never hides that outcome behind a vague confirmed label.

4.1 Choose, ride, and close out safely

Choose a driver

The map displays eligible drivers while dispatch expands within configured limits. Compare offer amount, completed trips, categorized rating, achievements, verification, ETA, and vehicle. Exact-fare auto-accept applies only to a qualifying driver's acceptance of your current amount. Otherwise accept one offer yourself. Wallet payment is preauthorized when the bid is accepted.

Family and business travel

An authorized family manager or business administrator can invite members, delegate a booking, choose a cost center, apply ride/budget policy, centralize receipts/statements, and enable selected trip notifications or live tracking. Members see only what their role permits; a profile never grants unrestricted access to another user's account, chat, or location.

During and after the ride

1. Confirm the assigned vehicle and plate before boarding.
2. Use state-gated chat or the call button after bid acceptance. Chat closes when the trip completes or is cancelled.
3. Follow driver-arrived and trip-started states. Use the persistent safety controls during the active trip.
4. At destination, completion captures/releases payment as applicable. Review the chronological trip timeline and submit a fair rating.
5. To repeat a past route, open ride history and choose Repeat ride. The app clearly reports when no history exists.

5. Send a parcel

1. Choose Send a Parcel. Your registered name is used as sender.
2. Add pickup/drop-off stops, recipient details, declared contents and value, size/weight, delivery window, handling instructions, and any available protection option.
3. Review prohibited-item rules, route, price, payment method and delivery terms.
4. Submit the request and compare driver bids. A wallet-funded accepted bid places the agreed amount on hold in escrow.
5. At pickup, use the displayed OTP or QR and required package photo to establish custody. Track every stop and custody event.
6. The recipient confirms with OTP and any required signature/photo. Completion releases escrow. A failed attempt follows the shown redelivery or return-to-sender path without losing evidence.

Never send illegal, hazardous, weapon-related, stolen, misdescribed, inadequately packaged, privacy-invasive or unsupported high-value items.

6. Rent a vehicle

1. Choose Rent a Vehicle and provide pickup/return dates and location.
2. Browse by vehicle type, proximity, branch or rental provider. Open a listing to inspect images, rates, deposit, mileage, fuel, transmission, seats and policies.
3. Bookmark suitable vehicles. Check whether the listing is Instant Book or Request to Book.
4. Complete required identity and licence verification. Add optional extras and review the complete price.
5. Pay or authorize the security deposit using an offered payment method, then monitor confirmation.
6. Review and digitally accept the agreement. At handover, complete pre-rental inspection photos, odometer, fuel/charge, and accessory evidence before check-in.
7. Request an extension before the due time. Late return, no-show, maintenance, accident, or damage follows the dedicated workflow - never settle it through private chat.
8. At checkout, record post-rental condition, mileage/fuel, tolls, and evidence. Review settlement/deposit release, then rate the vehicle and provider honestly.

7. Wallet, payments, and top-ups

Wallet operations

1. Open Wallet to view available and held balances.
2. Choose a transaction to see its reference, type, amount, status and timestamp.
3. Top up using an enabled payment provider, a bank-transfer request, or a valid one-time top-up card. Bank transfers remain pending until reviewed.
4. To transfer funds, first add the recipient to Favorite recipients. You cannot add yourself or add duplicates.
5. Enter the recipient's confirmed email address or international phone number and a recognizable label. Submit shows validation and progress; the person appears in the list only after the server confirms the match. No debit occurs while adding a recipient.
6. Enter the transfer amount, verify recipient and currency, then confirm. Transfers and ledger entries are atomic and auditable.

Important controls

• Held ride/delivery funds are unavailable for spending or cashout.
• Top-up and cashout velocity, cooldowns and suspicious patterns may trigger an automatic block and admin review.
• Ten-digit top-up-card codes are one-time credentials. Attempts are rate-limited; never post or share a code publicly.
• Refunds, disputes and chargebacks can change available balance.

One clear rider tier

8. Free rider access

Riders do not need a subscription. There is one rider access level - Free Rider. There is no Silver Rider or Gold Rider product, no rider membership renewal, and no trip quota created by a rider subscription.

What riders may still pay

Free access does not make a ride, delivery, rental, toll, tip, top-up, tax, cancellation, damage, or other disclosed service charge free. Review the price, hold, refund, and payment terms before confirming.

9. Safety, security, and privacy

Permissions

KiloDrive explains why it needs location, camera, photos, microphone, notifications or biometrics before opening the OS prompt. Permanently denied permissions can be recovered through device Settings. Grant only what you understand.

Recovery and notifications

Password-recovery requests use the same confirmation response for every address. Follow the validity countdown, resend guidance and safe expired/used-code action; never repeat codes or share them with support. Security emails show the action, localized request and expiry times, device, OS, app version and a privacy-masked network hint.

The in-app Notification Center is the durable history for trip, chat, wallet, support and security updates even when push is denied or the phone is offline. Settings provide trip calls/status, chat, wallet/membership, promotion, vibration, read-aloud and quiet-hours controls. Security and narrow safety alerts remain mandatory. Phone silent/Focus/Do Not Disturb and channel settings remain authoritative.

Communication boundaries

Chat and calling are limited to assigned trip participants and active states. Messages may be retained for safety, support and legal needs but private content must not be copied to operational logs.

10. RideCheck, live sharing, and your data

Emergency Button

During an active trip, open the safety toolkit and tap Emergency to call local authorities directly (119 in Jamaica). State your name, location, vehicle plate and direction of travel. The button is hidden outside active trips to prevent accidental calls. KiloDrive does not replace emergency services.

RideCheck

When enabled, KiloDrive compares current trip telemetry with the mapped route and notices sustained material deviations or unexpected stationary periods. A route-change prompt tells you when it was detected and asks you to confirm that you are safe. Choose I'm OK — allow this route to log your decision, or choose emergency help to record the incident and open your phone dialler. RideCheck keeps monitoring for a return to the planned route. If you do not respond, the check is escalated to a safety case after the configured response period and authorized safety staff are notified. Detection evidence, responses, rejoining and escalation are retained under controlled access.

Why the driver's location may continue in the background

During approach, arrival, and an active trip, KiloDrive may use a visible Android location service or iOS background-location indicator so safety and live tracking continue when the driver locks the phone or changes apps. The rider receives freshness labels such as Live, Last updated, or Driver location temporarily unavailable. Collection stops when the assignment ends. The driver can stop sharing by ending the eligible trip state or revoking permission, but revocation may prevent safe trip operation. KiloDrive retains only what its published policy, safety, dispute, and legal duties require.

Live Trip Sharing

1. Add up to five trusted contacts and permit live-trip messages.
2. During a trip choose Share live trip and send the short KiloDrive link.
3. The recipient sees the route, live movement, assigned driver/vehicle, trip status and safety stops—never your phone, payment data or private chat.
4. The link expires automatically, can be revoked, and every access is counted.

Background checks and driver choice

Privacy & Safety lets you require All drivers, ID verified, ID and address verified, verified insurance, multiple ratings, fully verified, or Preferred Driver. Preferred Drivers are Gold members independently reviewed against trip/rating thresholds and current ID, address, police record, registration and insurance evidence.

How KiloDrive protects data

Identity documents and profile media use private object storage; transport is encrypted; authorization and tenant/country boundaries limit access; secrets and raw payment details are excluded from logs; audit records capture sensitive administrative actions; short links expire; and financial ledgers remain immutable. KiloDrive collects location only for dispatch, active-service execution, safety, disputes and lawful investigations, subject to retention controls. You may request access, export, correction or deletion through Privacy & Safety. Required finance, fraud, safety and legal records may be retained or anonymized. Never share OTPs, recovery codes or full payment credentials.

11. Calculator tools

1. Open Calculator Tools in the app or portal.
2. Enter all required values; negative numbers are rejected.
3. Review assumptions and results. Save a calculation when signed in.
4. Export a professional Letter-size PDF where offered. It includes the KiloDrive logo, title and generation date.

Calculators are estimates, not fare guarantees, lender offers, tax advice or legal advice.

12. Use the Rider portal

1. Visit the official portal at https://my.kilodrive.com.
2. Sign in using your approved account method and complete 2FA when prompted.
3. Use the rider-aware menu to open dashboard, ride history, wallet, reports, settings and support.
4. Open a ride to inspect status and available route/timeline information. Portal content follows your role and permissions.
5. Download reports from the Reports area using a preset or valid custom UTC range.
6. Manage notification categories, language and available account settings.
7. Use the Notification Center's unread and category filters, then open an item to reach the authoritative trip, wallet, membership, support or security workspace.
8. Sign out on shared computers.

13. Support and troubleshooting

Before opening a ticket

1. Check internet and API connectivity in Settings.
2. Confirm the selected country and that the service/category is active there.
3. Refresh the screen once; do not repeatedly submit payment or booking actions.
4. Record the time, screen, exact message and transaction/trip reference. Never include passwords or OTPs.
5. Open Support, select the affected trip/payment/document/delivery or rental, choose the structured issue type, and attach safe evidence.

Continue the conversation in the case message tab and add evidence to the same case. A closed case can retain finance, fraud, safety, or legal evidence even when the account later requests deletion.

Common situations

Available support options

Severity and response

Choose the category that reflects actual impact. Duplicate tickets slow investigation. Money, safety, privacy, identity, and account-compromise cases receive specialized handling; response time depends on urgency, evidence, provider dependencies, and jurisdiction.

Appendix A. How KiloDrive ride bidding works

KiloDrive uses negotiated bidding: you propose a fare, eligible drivers may accept it or counteroffer, and you—not the matching engine—choose the winner. Creating a request returns an accepted/searching state while a durable background job ranks drivers. It does not create a trip.

Smart dispatch ranking

1. Live driver coordinates are held in a country/tenant-isolated Valkey geospatial index.
2. The first search begins within 3 km and expands in stages when no suitable bid arrives.
3. Before routing, KiloDrive rejects drivers who are offline/inactive, have stale telemetry, are already assigned/arrived/in progress on another trip, lack an active compatible vehicle, are blocked in either direction, lack requested child-seat capacity, do not allow pets, lack WAV capability, or are not airport eligible.
4. The nearest candidates are Haversine-sorted; only a small bounded set is sent to OSRM or the traffic-routing provider.
5. A lower-is-better cost ranks traffic ETA (50%), road distance (20%), acceptance reliability (15%) and rating quality (15%).
6. The best 5–10 receive a short offer wave. Drivers accept your fare or counter-bid; you compare identity, vehicle, ETA, price and ratings and explicitly accept one bid.

Hungarian and Jonker–Volgenant

These linear-assignment algorithms minimize total cost across multiple requests and drivers. Hungarian methods are commonly described as cubic in matrix dimension; Jonker–Volgenant is an optimized shortest-augmenting-path approach. Standard rides do not use either to auto-assign: that would remove rider choice and driver counter-bidding. A future opt-in Speed Match product requires separate terms and consent.

Appendix B. Top-ups, cashouts, taxes, refunds, and disputes

• Card top-up: a hosted provider handles card credentials. KiloDrive credits only after an authenticated idempotent callback and does not store PAN/CVV.
• Cashout: funds move to held balance while limits, cooldown, velocity and fraud checks run; rejection returns the hold.
• Taxes/fees: amounts use local ISO currency/minor units. Displays are records or estimates, not personal tax advice.
• Refund: eligible cancellation releases a hold or writes a linked reversal; bank posting may take longer.
• Dispute/chargeback: quote the original reference. A chargeback can reverse an earlier credit, make a wallet negative and restrict cashout.

Safety, fraud, verification, legal or payment risk can temporarily cool off/suspend an account. KiloDrive provides remediation/appeal where allowed. Termination does not erase valid debts, refunds or required finance, tax, fraud, safety, dispute or legal-hold records.

How data is protected

KiloDrive uses encrypted transport, private object storage, centralized global identity, isolated country operations, UUIDv7 identifiers, role/tenant authorization, audited administration and sensitive-log redaction. Law-enforcement disclosure requires verified authority, jurisdiction and scope; emergency disclosure is limited to a documented good-faith threat to life/safety. Notice is provided unless prohibited or unsafe.

Appendix C. Breakdown, towing, collision, and injury

1. For injury, fire, crime or traffic danger, call emergency services immediately (119 in Jamaica).
2. Move to safety, use hazards and account for occupants. Do not move an injured person except on professional instruction or to escape immediate danger.
3. Use active-trip safety; do not falsely complete the trip. The vehicle must stop accepting work.
4. When safe, record location, plate, damage, road/weather, parties/insurer and police report number. Do not admit liability or publish private evidence.
5. Follow police/insurer/approved roadside towing instructions; verify operator, destination and custody.
6. For bodily injury, seek care, notify the insurer, preserve records and open a restricted case. Insurers/authorities determine fault and compensation.

Appendix D. Payments without a rider subscription

Riders do not buy a KiloDrive membership. Payment methods apply to individual transportation, delivery, rental, toll, tip, top-up, cancellation, damage, or other clearly disclosed transactions.

1. Review the service price, currency, payment method, cancellation terms, and any hold before confirming.
2. Hosted and bank payments remain pending until verified or approved.
3. Keep the transaction receipt and reference for support, refunds, or disputes.
4. Never interpret a driver or rental-provider membership as a rider charge.

Eligible payments are idempotent and financial events use balanced integer-minor-unit debit/credit journals.

Task procedure and recovery reference

KiloDrive support codes

Always give support the KD code and correlation ID together. Never send a password, verification code, token, complete card or bank number, identity document, or public screenshot containing private data.

Current workflow and recovery

Choose your country and Ride role and retain these choices through registration. Manual email signup requires email confirmation before proceeding. Use the country calling code when adding a phone number; where policy permits, verified email allows the phone confirmation step to be skipped. Complete the profile picture and current legal acceptance. Tools and calculations can be used without an account; saving or bookmarking requires sign-in.

Your rider identity and onboarding requirements are separate from driver activation. Drivers must satisfy the applicable profile, document, vehicle, membership/trial, payout and safety rules before receiving eligible work. The API checks those rules; a nearby map marker is not a guaranteed available driver.

Review the latest offer, trip or booking before a state-changing action. A stale revision means another decision changed the record. Reload and review it before continuing. During a trip, expand the map for route context and use trip details for the next permitted arrival, start or completion control. Stale or inaccurate GPS is not proof of arrival. Avoid interacting with the app while driving.

Calls and chat require available connectivity, eligibility and provider service. Use the safe support/contact alternatives when they are unavailable. Read aloud is optional in accessibility settings and hidden by default. A timeout does not prove that a payment failed: check the original outcome and keep its support reference before another submission. Keep currencies separate when reviewing money.

Authorized operators can use the expandable mobile management domains for people, operations, finance, support, communications, system and insights. Follow the mobile administrator guide for evidence review, readiness refresh, top-up issuance and read-only investigation. A visible route is not proof that every mutation or provider is certified.

Glossary

Bid

A driver's acceptance or counter-offer for a rider's open request. The rider, not the ranking engine, selects the driver for a standard ride.

Any driver

A country-wide request option for eligible drivers beyond the Near Me dispatch expansion.

Scheduled guarantee

A future ride state reached only after driver reconfirmation and eligibility checks. A scheduled request can remain not guaranteed.

Travel profile

An authorized family or business workspace for members, delegated booking, cost centers, policy, statements, notifications, and selected live tracking.

Chain of custody

The ordered parcel pickup, OTP/QR, evidence, stop, delivery, failed-attempt, and return events.

Country cell

The country-scoped database boundary that owns local trips, wallets, settlements, rentals, notifications, and operational records.

Held funds

Wallet value reserved for an accepted service. It is unavailable for spending until captured, released, or refunded.

RideCheck

Consent-based safety monitoring that compares active-trip telemetry with the planned route and checks for material deviation or an unexpected stop.

Smart ranking

Candidate filtering and ETA-based ordering used to decide which eligible drivers are notified first. It does not auto-assign standard negotiated rides.

Trip share

A short-lived, revocable web link that lets a trusted contact see an authorized subset of active-trip status and location.

Wallet ledger

The immutable transaction history supporting the displayed available and held balances. Financial amounts use ISO currency and integer minor units.

Index