KiloDrive warning and error reference
KD-10033 — Invalid Credentials
The sign-in could not establish accepted credentials and authorized access to the selected tenant.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Check the sign-in details and selected workspace, or use password recovery for your own account. Contact support if the correct identity has no authorized workspace.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The sign-in could not establish accepted credentials and authorized access to the selected tenant.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Use your own verified login method and the correct tenant workspace; avoid repeated guesses and use supported password recovery when needed.
- Likely causes
- The identity is absent, the password is incorrect, the required active tenant membership is missing, or a tenant administrator's primary login scope cannot be resolved.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10033
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.