KiloDrive warning and error reference
KD-10017 — Business Account Unavailable
This account cannot place orders through the selected business shipping account.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Ask the shipping account owner to verify its status and your order permission; keep any earlier bulk operation reference unchanged.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- This account cannot place orders through the selected business shipping account.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Verify active shipping-account status and order-creation membership before single or bulk requests.
- Likely causes
- The shipping account is not Active, not found, or the actor is neither its owner nor an active CanCreateOrders member.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10017
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.