KiloDrive warning and error reference
KD-10015 — Authorization Release Required
This provider status change cannot replace the rental cancellation workflow that releases an existing payment authorization.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Ask the rental team to use the original booking's payment-release workflow and verify its provider outcome.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- This provider status change cannot replace the rental cancellation workflow that releases an existing payment authorization.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Use the financial cancellation workflow rather than manually relabelling an authorized booking.
- Likely causes
- The requested status transition requires an authorization refund and the booking still has a payment authorization reference.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10015
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.