KiloDrive warning and error reference
KD-10013 — Authenticator Required
A request to send a contact code was denied because the account is enrolled with an authenticator method.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Enter a current authenticator code or an unused saved recovery code in the current confirmation flow.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- A request to send a contact code was denied because the account is enrolled with an authenticator method.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Choose the factor actually enrolled for the account rather than substituting email, SMS or WhatsApp.
- Likely causes
- Login code delivery has a non-contact configured method, or protected-action delivery finds enabled authenticator enrollment.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10013
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.