KiloDrive warning and error reference
KD-10002 — Account Inactive
Final driver approval requires an active central account; this driver's central identity did not meet that requirement.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Review the driver's central account status and resolve it through the authorized account process; do not force driver activation.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- Final driver approval requires an active central account; this driver's central identity did not meet that requirement.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Review the central account through its authorized status workflow before attempting final driver approval.
- Likely causes
- The driver's global account is missing or has a status other than Active at the approval check.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10002
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.