KiloDrive warning and error reference
KD-10023 — Deposit Authorization Required
The rental cannot be confirmed or handed over until its required payment and deposit authorization are verified.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Ask the rental team to verify the original payment and deposit hold; a new hold requires your explicit consent.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The rental cannot be confirmed or handed over until its required payment and deposit authorization are verified.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Verify the signed payment evidence and full required hold before confirmation or handover.
- Likely causes
- Confirmation lacks the authorized timestamp or exact deposit amount; handover has a deposit amount mismatch.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10023
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.