KiloDrive warning and error reference
KD-10006 — Account Unavailable
The account is no longer active when the server reloads authoritative security state for a two-factor action proof.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Stop the protected action and contact support to review account access; do not obtain another proof to bypass the account restriction.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The account is no longer active when the server reloads authoritative security state for a two-factor action proof.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Use a current active session and resolve account restrictions before requesting proof for a protected action.
- Likely causes
- The current global identity Status differs from Active after the identity/session lock is acquired.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10006
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.