KiloDrive warning and error reference
KD-10014 — Authorization Not Found
Rental release or settlement cannot find the required provider authorization.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Contact the rental team to reconcile the original authorization; do not create another hold or settlement request.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- Rental release or settlement cannot find the required provider authorization.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Keep rental payment records linked to the original booking and reconcile provider references before financial changes.
- Likely causes
- Cancellation has no authorized payment/reference, or settlement has other than one eligible payment/reference.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10014
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.