KiloDrive warning and error reference
KD-10018 — Confirmation Channel Required
Protected-action confirmation lacks a supported contact channel when the authenticator branch is not used.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Select a verified contact channel offered by account security, then request and enter its action-specific confirmation code.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- Protected-action confirmation lacks a supported contact channel when the authenticator branch is not used.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Keep the supported confirmation channel attached to the action's current challenge.
- Likely causes
- The normalized Channel is absent or not email, sms or whatsapp.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10018
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.