KiloDrive warning and error reference
KD-10016 — Business Account Closed
A closed business shipping account cannot have a member added or replaced.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Use an active authorized shipping account or contact the account owner; do not try to reopen it through member changes.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- A closed business shipping account cannot have a member added or replaced.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Complete member administration while the account is active and keep closure decisions separate.
- Likely causes
- The manageable shipping account has Closed status.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10016
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.