KiloDrive warning and error reference
KD-10049 — No Passkeys
Passkey second-factor initiation found no registered public-key credentials for the ticket's user.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Use the enrolled authenticator, contact code or unused recovery code offered by sign-in, then add a passkey in account security if desired.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- Passkey second-factor initiation found no registered public-key credentials for the ticket's user.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Register a passkey while signed in before relying on it for future second-factor sign-in.
- Likely causes
- The account's PublicKeyCredentials query returned an empty list.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10049
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.