KiloDrive warning and error reference
KD-10040 — Invalid Refresh Token
The refresh credential cannot establish a valid active session in its original tenant, country, role, app and installation scope.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Sign in again through the correct account, app and workspace. Check the status of any earlier unconfirmed mutation before starting a replacement operation.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The refresh credential cannot establish a valid active session in its original tenant, country, role, app and installation scope.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Keep the latest refresh credential bound to its original session and installation; never transfer it across app or workspace contexts.
- Likely causes
- The credential is absent or expired, identity/state or exact membership is invalid, tenant resolution fails, or consumer-scoped administrator credentials do not match their allowed profile.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10040
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.