KiloDrive warning and error reference
KD-10034 — Invalid Device Metadata
The heartbeat metadata was rejected before the installation information could be updated.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Update the app if needed, then let its device-registration flow resend valid current metadata; do not manually change its platform.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The heartbeat metadata was rejected before the installation information could be updated.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Send bounded control-character-free device descriptions, a positive build and the installation's original platform.
- Likely causes
- Metadata failed the supported-platform, build, bounded-field or required-field rules, or attempted to change the registered platform.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10034
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.