KiloDrive warning and error reference
KD-10026 — Device Registration Required
The request lacks the authoritative installation credential required by admission or does not match the installation bound to its existing session.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Restore registration on the original installation through the app's device bootstrap flow; contact support if its credential cannot be recovered.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The request lacks the authoritative installation credential required by admission or does not match the installation bound to its existing session.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Retain the registered installation credential securely and restore a session only on the installation to which it is bound.
- Likely causes
- The credential is missing, malformed, unknown or revoked, browser admission proof is unavailable, or a refresh/session request presents a different installation.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10026
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.