KiloDrive warning and error reference
KD-10024 — Device Metadata Changed
The heartbeat's metadata write met a concurrent change, so this response does not confirm the proposed device information.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Refresh this installation's status, then send its current metadata if a further update is needed.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The heartbeat's metadata write met a concurrent change, so this response does not confirm the proposed device information.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Refresh installation status before resubmitting metadata and retain the installation's platform.
- Likely causes
- Another update changed the installation revision before this heartbeat saved.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10024
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.