KiloDrive warning and error reference
KD-10005 — Account Suspended
An account required for this action is inactive. Contact Support to review account access.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Contact Support to review the account restriction. Do not create another account to bypass it.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- An account required for this action is inactive. Contact Support to review account access.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Use the authorized account-status review process. Choose active participants before requesting new work.
- Likely causes
- An authoritative account needed for authentication or the requested work is suspended, deleted or otherwise inactive.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10005
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.