KiloDrive warning and error reference
KD-10011 — Authentication Required
This request requires a current account identity before it can return a passenger fare quote or account-scoped vehicle eligibility.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Sign in to the intended account and refresh the relevant read; reconcile an earlier uncertain mutation before sending another one.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- This request requires a current account identity before it can return a passenger fare quote or account-scoped vehicle eligibility.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Use the intended signed-in account and do not treat a cached eligibility result as authorization.
- Likely causes
- The current user identity is absent at the fare quote or vehicle eligibility boundary.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10011
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.