KiloDrive warning and error reference
KD-10036 — Invalid Device Search
The authorized administrator's device search used an unsupported filter, sort option or search term.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Correct the device search term or selected filter and search again.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The authorized administrator's device search used an unsupported filter, sort option or search term.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Use the device search controls and their supported options; page and page size are clamped rather than rejected by this service.
- Likely causes
- Platform was not android/ios/web, ban status was not active/clear, sort was unsupported, or the nonempty search term was outside 2–100 characters or contained controls.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10036
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.