KiloDrive warning and error reference
KD-10028 — Store Account Mismatch
This App Store notification does not prove ownership by the recorded KiloDrive account.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Have the store-billing operator reconcile the original account and transaction; do not move the entitlement or request a replacement purchase.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- This App Store notification does not prove ownership by the recorded KiloDrive account.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Keep the original signed transaction family and KiloDrive owner binding together during notification reconciliation.
- Likely causes
- The signed transaction's account binding is not a Guid or differs from the recorded expected user.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10028
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.