KiloDrive warning and error reference
KD-10003 — Account Locked
The account's authoritative lockout expiry is still in the future, so this password or second-factor sign-in cannot continue.
This page explains a stable code; it does not look up your account or transaction. Use the outcome and next action shown for the original operation in the app. A connection interruption after submitting an action may need reconciliation.
What to do next
Stop repeated sign-in attempts, review any displayed restriction expiry and contact support if access needs review; an expired ticket requires a fresh sign-in after the restriction ends.
In the KiloDrive app, open the area recommended by the original warning or error. If no safe action is available, contact support with the code and occurrence reference.
- What happened
- The account's authoritative lockout expiry is still in the future, so this password or second-factor sign-in cannot continue.
- Default outcome
- The requested action did not complete.
- How to prevent it
- Avoid repeated incorrect sign-in attempts and use the supported recovery or restriction-review process rather than bypassing the lock.
- Likely causes
- A current lockout exists, whether recorded after failed attempts or through an authorized account timeout.
- Can I retry?
- Not until the recommended action confirms it is safe.
- Reference
KD-10003
If you contact support, include this KD code and the separate correlation reference shown by the app. Never send a password, verification code, payment token, or full bank/card details.