Find the exact KD-XXXXX code shown by the app. Each code has one meaning and a safe recovery path.
Never share passwords, verification codes, payment tokens, full bank/card details, or identity documents in an ordinary support message.
4713 matching codes
account security · warning
KD-10001 — Account ConflictThis account-conflict assignment is reserved in the checked catalog and has no current response emitter.
Next: Give support the reference and the actual operation result; do not create another account based on this reference alone.
account security · warning
KD-10002 — Account InactiveFinal driver approval requires an active central account; this driver's central identity did not meet that requirement.
Next: Review the driver's central account status and resolve it through the authorized account process; do not force driver activation.
account security · warning
KD-10003 — Account LockedThe account's authoritative lockout expiry is still in the future, so this password or second-factor sign-in cannot continue.
Next: Stop repeated sign-in attempts, review any displayed restriction expiry and contact support if access needs review; an expired ticket requires a fresh sign-in after the restriction ends.
account security · warning
KD-10004 — Account Projection MissingA wallet cannot be created because the selected country's active account projection has no usable currency.
Next: Restore the correct country session or ask support to reconcile the country account. Reconcile earlier uncertain money operations with their original key before another attempt.
account security · warning
KD-10005 — Account SuspendedAn account required for this action is inactive. Contact Support to review account access.
Next: Contact Support to review the account restriction. Do not create another account to bypass it.
account security · warning
KD-10006 — Account UnavailableThe account is no longer active when the server reloads authoritative security state for a two-factor action proof.
Next: Stop the protected action and contact support to review account access; do not obtain another proof to bypass the account restriction.
account security · warning
KD-10007 — Acting Tenant ForbiddenThe signed-in account is not a System Admin and cannot act on another tenant through an acting-workspace header.
Next: Return to your authorized workspace. An administrator needing cross-tenant access must use the approved System Admin process.
account security · warning
KD-10008 — Already EnabledAuthenticator or contact enrollment was stopped because two-factor authentication is already enabled.
Next: Open account security and review the active two-factor method; use the protected management flow if a change is needed.
account security · warning
KD-10009 — Attestation FailedPasskey registration did not verify the authenticator's attestation against the stored creation options.
Next: Start passkey setup again from the signed-in account's security settings, or retain another available sign-in method.
account security · warning
KD-10010 — Audience Authoritative Fact UnavailableThis audience filter cannot be used until every selected rule field has an authoritative evaluated fact.
Next: Remove the unsupported audience rule or have the campaign owner supply a reviewed materialized fact before composing the campaign.
account security · warning
KD-10011 — Authentication RequiredThis request requires a current account identity before it can return a passenger fare quote or account-scoped vehicle eligibility.
Next: Sign in to the intended account and refresh the relevant read; reconcile an earlier uncertain mutation before sending another one.
account security · warning
KD-10012 — Authentication Temporarily UnavailableAuthentication cannot complete because password-processing capacity or authoritative device/session authorization is unavailable.
Next: Wait for any supplied Retry-After before another sign-in; for an interrupted account mutation, first reconcile its original operation rather than resubmitting it.
account security · warning
KD-10013 — Authenticator RequiredA request to send a contact code was denied because the account is enrolled with an authenticator method.
Next: Enter a current authenticator code or an unused saved recovery code in the current confirmation flow.
account security · warning
KD-10014 — Authorization Not FoundRental release or settlement cannot find the required provider authorization.
Next: Contact the rental team to reconcile the original authorization; do not create another hold or settlement request.
account security · warning
KD-10015 — Authorization Release RequiredThis provider status change cannot replace the rental cancellation workflow that releases an existing payment authorization.
Next: Ask the rental team to use the original booking's payment-release workflow and verify its provider outcome.
account security · warning
KD-10016 — Business Account ClosedA closed business shipping account cannot have a member added or replaced.
Next: Use an active authorized shipping account or contact the account owner; do not try to reopen it through member changes.
account security · warning
KD-10017 — Business Account UnavailableThis account cannot place orders through the selected business shipping account.
Next: Ask the shipping account owner to verify its status and your order permission; keep any earlier bulk operation reference unchanged.
account security · warning
KD-10018 — Confirmation Channel RequiredProtected-action confirmation lacks a supported contact channel when the authenticator branch is not used.
Next: Select a verified contact channel offered by account security, then request and enter its action-specific confirmation code.
account security · warning
KD-10019 — Delivery Authorization ChangedThe delivery's recomputed final amount no longer matches the amount you reviewed.
Next: Refresh the delivery authorization and confirm the updated amount before accepting; reconcile any earlier uncertain acceptance using its original key.
account security · warning
KD-10020 — Delivery Authorization RequiredThis delivery bid cannot be accepted without the required current authorization preview.
Next: Refresh the delivery authorization preview and confirm it before accepting the bid.
account security · warning
KD-10021 — Delivery Authorization StaleThe delivery authorization fingerprint no longer matches the current reviewed bid and charge inputs.
Next: Refresh and review the authorization before accepting; reconcile any earlier uncertain request using its original key rather than a fresh charge.
account security · warning
KD-10022 — Demographic Targeting ForbiddenThis administrator cannot preview or compose a campaign using age or gender filters.
Next: Remove the demographic filters or ask the authorized campaign grant owner to review permission; do not infer demographics from another field.
account security · warning
KD-10023 — Deposit Authorization RequiredThe rental cannot be confirmed or handed over until its required payment and deposit authorization are verified.
Next: Ask the rental team to verify the original payment and deposit hold; a new hold requires your explicit consent.
account security · warning
KD-10024 — Device Metadata ChangedThe heartbeat's metadata write met a concurrent change, so this response does not confirm the proposed device information.
Next: Refresh this installation's status, then send its current metadata if a further update is needed.
account security · warning
KD-10025 — Device Registration In ProgressRegistration collided with a concurrent installation write; this response does not confirm which request completed bootstrap.
Next: Check the existing installation status before registering again; do not replace its identity to bypass the conflict.
account security · warning
KD-10026 — Device Registration RequiredThe request lacks the authoritative installation credential required by admission or does not match the installation bound to its existing session.
Next: Restore registration on the original installation through the app's device bootstrap flow; contact support if its credential cannot be recovered.
account security · warning
KD-10027 — Driver Authorization RequiredExternal driving-history evidence cannot be submitted without recording the driver's authorization.
Next: Record the driver's actual authorization through the approved evidence workflow; do not assert consent without obtaining it.
account security · warning
KD-10028 — Store Account MismatchThis App Store notification does not prove ownership by the recorded KiloDrive account.
Next: Have the store-billing operator reconcile the original account and transaction; do not move the entitlement or request a replacement purchase.
account security · warning
KD-10029 — Enrolled Method RequiredContact-code delivery or confirmation selected a channel different from the account's enabled two-factor method.
Next: Choose the contact method shown as enrolled in account security; use the authorized recovery flow if that contact is unavailable.
account security · warning
KD-10030 — Enrollment RequiredAuthenticator enrollment confirmation found no pending secret for this account.
Next: Start authenticator enrollment in account security, add it to your authenticator, then confirm the new setup.
account security · warning
KD-10031 — ForbiddenThis account lacks the ownership, participant role, workspace scope or specific permission required for this action.
Next: Check the selected account and workspace; ask the authorized owner or administrator to review access. Reconcile any earlier uncertain action before another submission.
account security · warning
KD-10032 — High Impact Targeting ForbiddenThis administrator cannot save the selected high-impact or promotional minor-audience targeting combination.
Next: Remove the restricted combination or have the authorized campaign owner review its grant and safety rules.
account security · warning
KD-10033 — Invalid CredentialsThe sign-in could not establish accepted credentials and authorized access to the selected tenant.
Next: Check the sign-in details and selected workspace, or use password recovery for your own account. Contact support if the correct identity has no authorized workspace.
account security · warning
KD-10034 — Invalid Device MetadataThe heartbeat metadata was rejected before the installation information could be updated.
Next: Update the app if needed, then let its device-registration flow resend valid current metadata; do not manually change its platform.
account security · warning
KD-10035 — Invalid Device RegistrationThe installation bootstrap request failed validation before a registration record was saved.
Next: Update or reopen the app and restart its supported device-registration flow; contact support if valid bootstrap information is still rejected.
account security · warning
KD-10036 — Invalid Device SearchThe authorized administrator's device search used an unsupported filter, sort option or search term.
Next: Correct the device search term or selected filter and search again.
account security · warning
KD-10037 — Invalid Download TokenThe download token does not pass the export's signature, ownership, revision and expiry checks.
Next: Reload your export's status to obtain fresh download access if it is still available; contact support if access remains blocked.
account security · warning
KD-10038 — Invalid ReauthenticationRecent-authentication proof was not issued because the current password or an already-linked provider subject did not verify for this account.
Next: Enter the current password or choose an already-connected provider in the confirmation flow; use account recovery if neither is accessible.
account security · warning
KD-10039 — Invalid Referral CodeNew-account acquisition preflight rejects self, unavailable code or a mismatched unavailable invitation.
Next: Correct or remove the optional referral to continue registration.
account security · warning
KD-10040 — Invalid Refresh TokenThe refresh credential cannot establish a valid active session in its original tenant, country, role, app and installation scope.
Next: Sign in again through the correct account, app and workspace. Check the status of any earlier unconfirmed mutation before starting a replacement operation.
account security · warning
KD-10041 — Invalid Registration IntentThe selected rider/driver role, driver account type and rental-organization choice are inconsistent.
Next: Review the role, driver account type and organization selection together in the registration flow before continuing.
account security · warning
KD-10042 — Invalid ResponsePasskey registration or second-factor assertion received a response that could not be parsed as the required authenticator structure.
Next: Restart the passkey setup or second-factor ceremony; use another available factor if the device cannot produce a valid response.
account security · warning
KD-10043 — Invalid RoleSelf-registration supports riders, taxi drivers and independent couriers; it cannot create administrator access.
Next: Choose Rider, Driver or Courier
account security · warning
KD-10044 — Invalid SessionThe authenticated request has no parseable user identity for the idempotency boundary.
Next: Restore a valid session. If a previous mutation was interrupted, preserve its original key and reconcile it before starting a replacement.
account security · warning
KD-10045 — Invalid Social TokenThe social sign-in or linking proof did not produce a verified subject in the expected provider namespace.
Next: Start a fresh provider sign-in for the intended account; use an existing KiloDrive sign-in method if verification remains unavailable.
account security · warning
KD-10046 — Invalid TicketThe second-factor ticket cannot authorize a contact-code request, factor verification or passkey ceremony.
Next: Restart sign-in for the intended account and country, then complete the offered second factor with the new ticket.
account security · warning
KD-10047 — Large Audience Approval ForbiddenThis campaign decision needs an administrator authorized to approve large audiences.
Next: Have a different authorized large-audience approver decide the current campaign; do not approve your own request.
account security · warning
KD-10048 — Last Login MethodA social-connection removal or administrator contact update would leave the account without the login method required by that guard.
Next: In account security, establish a password or another supported sign-in method first; administrators should keep an existing account identifier or arrange an authorized recovery method.
account security · warning
KD-10049 — No PasskeysPasskey second-factor initiation found no registered public-key credentials for the ticket's user.
Next: Use the enrolled authenticator, contact code or unused recovery code offered by sign-in, then add a passkey in account security if desired.
account security · warning
KD-10050 — Not AuthenticatedSaving or changing a vehicle requires the signed-in user's account projection in the current country workspace.
Next: Restore the correct account and country session, then reload the vehicle. Ask support if the account is still unavailable; vehicle storage does not require buying a membership.